Customer Service Manager - Co. West Midlands, United Kingdom - Bathrooms4less

Description

Customer Services Manager Location :
On- Site, West Bromwich, B70 8BG.

Contract:
Full time, Permanent


Hours:
Mon-Fri 8:30am-5:30pm

We are a fast-growing Ecommerce and Wholesale Bathroom company who design and import own brand products and distribute all across the UK from a local Plumbers Merchants to Big Online Retailers and anyone in between.

We have a growing e-commerce team in India with fulfilment team and Key Management operating out of West Bromwich, West Midlands in the UK.

Customer Services team also operates out of India and you will be managing them directly.
Customer Services Manager - The role

We are looking for a resourceful, competitive, high energy, high skill and industrious candidate who can manage the full spectrum of CS Services and help define Customer Service Strategy to build company further.

Get Team trained to UK customer expectations, nuances, cultural understanding, improving phone manner
Motivated enough to learn the product and services and confidently disseminate across the team members.
Using technology / AIs Tools to create Training Video, Learning Manuals, Work Flows

Create a visual weekly report of Key Issues with root cause analysis and engage with relevant parties in the company to resolve them.

A mapping of customer touch points (from order entry) to fulfilment and follow up in case of aftersales or re-marketing.

Be a Sales Co-ordinator for our B2B sales reps in the field by supporting them via phone/emails or any channels necessary.

Team Performance evaluation and improvement plan where needed
Team Support & Office Administration as may be necessary

In short you are the person who helps us build a Robust CS Strategy, map expectations and execute first class service whichever channel the customer comes in contact with us.

Do you want to be part of a team that wants to do things differently and change the Personal Hygiene and Sanitary Market for better?
Are you hard-working and motivated enough to build, nurture and develop a team of people who will excel in tomorrow's business landscape and capture opportunities in Customers Services via AI, Robotics, Information Flow?