Service Desk Co-ordinator - Chessington, United Kingdom - MARLOWE FIRE & SECURITY LIMITED

MARLOWE FIRE & SECURITY LIMITED

Verified Company

Chessington, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Over the last 7 years,
Marlowe Fire and Security Grouphave grown immeasurably as a result of winning major new business across the whole of the UK whilst expanding our services and specialist disciplines through internal development andtraining.

We have further grown our expert disciplines and offerings with key acquisitions of specialist businesses, such as
ACL, BBC Fire & Security, FAFS Fire & Security, FSE Fire & Security, Island Fire Protection, Marlowe Kitchen Fire Suppression, Morgan Fire Protection, Mand
Hadrian Technologyto name a few.

MRFS are a Fire and Security installation and maintenance company. They install and maintain security systems such as fire alarms, intruder alarms, CCTV, door entry systems, etc. They provide a 24/7 response to any issues arising at ourcustomer's properties.
MRFS have a strong Service team that work closely with their Service Engineers and suppliers to offer the highest standard of service to our customers.

As Service Desk Co-ordinator you will be working closely with the other members of the Service department, and with our Service Engineers.

Key Responsibilities & Accountabilities

Answer all incoming telephone calls and assist with their enquiry accordingly.
Ensure all new calls are logged and allocated to engineers in a timely manner
Effectively plan engineers' callouts to customers and ensure the work is allocated effectively, monitoring through to completion.
Continually communicate with customers should any problems arise on site
Produce quotations for any required remedial/small works.
Laise with our suppliers to obtain price and availability of parts.
Raise invoices for chargeable works completed by the Service Engineers.
Book routine maintenance visits, call outs, and updating keyholder details.
Organise work and time efficiently, and to work supportively within the team.

Person Specification

At least 1 year of working within a Customer Service role (desirable).
Showcase excellent customer service.
Able to work in a fastpaced environment.
Work well under pressure.
Excellent communication skills at all levels.
Prioritise workload.
Good organisational skills A great team player.
Excellent telephone manner, with strong communication and interpersonal skills.

What we offer

Basic Salary between £20,000 £24,000 dependant on experience
Pension Scheme
Life Assurance
Employee Recognition Scheme
Much more besides

About Us:

Our solutions are developed according to the industry sectors we serve, addressing their unique compliance requirements, supporting them in protecting their property and their people.

We have further grown our expert disciplines and offerings with key acquisitionsof specialist businesses, such as ACL, BBC Fire & Security, FAFS Fire & Security, Island Fire Protection, Marlowe Kitchen Fire Suppression, Morgan Fire Protection and Hadrian Technology to name a few.

Equal Opportunities

At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves.

We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.

We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.