Customer Service Associate - Brighton, United Kingdom - MetLife

MetLife

Verified Company

Brighton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor - Individual Protection

Job Location:3 days a week in the Brighton Office, 2 days from home (5 in total - Monday to Friday)

We are a company driven by a solid set of
principles (see below) and purposes such as
diversity,
equity, and
inclusion.

Our working culture provides flexibility and naturally a '
hybrid' working model as standard. We are part of the Women in Finance Charter, an initiative set up by the UK's HM Treasury.

We want to
benefit from the many positives that come by having a more
diverse working
culture throughout all levels of seniority and lines of business.

Our workforce enjoys
excellent benefits, including private healthcare, a
brilliant pension, and a host of other
benefits to ensure you and yours are kept safe and protected.

MetLife Success Principles
-
Build Tomorrow

We change and innovate for sustained performance

-
Win Together:

We collaborate and empower each other to succeed

-
Own It

We deliver for our customers

As a call centre professional, you'll be joining a business that is expanding, cares about the community and the environment.

As a call centre professional, you will get a 9% pension as standard, increasing to 13% company max contribution (plus your 4% = a 17% pension).

As a call centre professional, you can also get up to 31 days holiday, hybrid working, life assurance - employee, income protection, private medical insurance, mortgage advice, gadget cover, life assurance - partner, critical illness, travel insurance and dental cover.

Role Value Proposition:

Working within the Individual Customer Service Team, supporting our Individual Protection business line, the call centre role is responsible for delivering an exception customer service and first point of contact for our customers and advisers,

Promote and create a relationship between MetLife and our clients by actively supporting MetLife's Insurance products and services in accordance with corporate guidelines.

The role will include reinforcing the product features and creating an environment to maximize retention opportunities by understanding customer circumstances, discuss alternative solutions available so they retain their existing policies and more importantly the benefits provided.

The role involves both inbound and outbound calls within a demanding environment.

Essential Business Experience

Required:

Experience of using a strong customer focus, with passion for ensuring the customer receives the right support and solutions

Preferred:

Experience gained within an insurance industry.
Strong knowledge of protection products and their usage in the market.

Essential Technical Skills:

Required:

Ability to empathise and adapt personal style to diverse customer needs
Articulate, excellent verbal telephone manner and good written communication skills
Attention to detail
A team player, with ability to use initiative
Ability to work within strict deadlines
Enthusiastic and motivated
Numerate

MetLife will assist in the funding of Professional Fees for employees where it is relevant and aligned to your position within the organisation.

MetLife reserve the right to make a judgement on whether the subscription is relevant or not to your role as well as cease the payment at any time.

This type of subscription will not incur "benefit in kind" tax.

AllTogetherPossible

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At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
MetLife is proud to be an equal opportunity employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

Requisition #: 132920

To view our MetLife Job Applicants Privacy Notice please click Privacy policy )

Those with disabilities and neurodiverse conditions, please do let us know about your reasonable adjustments to ensure that we can best meet your needs.

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