Customer Success Manager - Tonbridge, United Kingdom - VETTING

Description

Job Description

Customer Success Manager - £24k p/y - £26k p/y

WHO ARE WE?

, owned by Sphinx Technology Ltd, has made background screening, simpler, faster and safer. Our automated platform removes the hassle, friction and pain from the background screening process by making it a 30 second task to request all of the checks our customers require. is intuitive, slick and seamless for clients, candidates and referees. The result is a quick, comprehensive checking process and a fabulous new employee experience. We offer 4,000 checks across 250 countries, states and territories. has team members in UK, Ireland, Australia, New Zealand and India.

VISION

Our vision is to be the market leader in Identity Verification, Background Screening and Referencing.

VALUES

• We look after our CAST (Customers, Associates, Shareholders and Teams)
• We under promise and over deliver
• We never lie and don't exaggerate
• We are obsessed with our customers
• We create value and embrace generosity
• We are frugal
• We think big
• We take responsibility for our shortcomings
• We support one another and we share our success
• We insist on high standards
• We are innovative and we are constantly looking for ways to simplify
• We treat others as we want to be treated

WHAT YOU'LL BE DOING

• Proactively manage customer relationships and communications, provide support, and ensure clients get maximum value from the platform
• Provide support to candidates and referees where required
• Onboarding and training new clients
• Proactively identify and pursue opportunities for upgrading/upselling services to existing customers to drive revenues and growth
• Ad hoc administration focused projects
• Embed the company ethos of being client-obsessed within CS, creating longterm client relationships, focussing on efficiency and accuracy, whilst always being approachable
• Liaise with other departments regarding HubSpot and processes
• Work with Product and Development to continue to improve the platform for candidates and clients, plus streamline CS processes