- Facilitate the booking of outpatient appointments, ensuring that waiting times are met.
- Provide administrative support including telephone calls, filing, reception duties, data entry.
- Communicate appointment and admission related information to patients/carers.
- Support theatre and outpatient elective/appointment booking.
- Supporting the delivering of excellent customer service at all times, to our patients and fellow colleagues.
- Ensuring all visitors are received courteously and promptly upon arrival in the department.
- Use Microsoft packages including Word and Excel spreadsheets & databases for routine data entry.
- Assist with the weekly validation of the Trusts' patient tracking list (PTL).
- To ensure medical and patient records and all required correspondence and results are available and accurately prepared for clinical sessions.
- Arrange and book patient appointments, including pre-op assessment before procedures, ensuring patients are fit for admission.
- Deal with telephone enquiries, making and receiving phone calls, both internally and externally.
- Respond to and provide information of a non-clinical nature to patients and carers, exercise judgement when deciding to escalate patient queries and responses to the Supervisor and/or to be able to redirect the patient as necessary to the correct part of the organisation to address an enquiry about the patient pathway.
- Create or update patient records.
- Take responsibility for storing, receiving and filing of information, some may be sensitive.
- Assist and direct visitors as required in a welcoming and professional manner.
- Provide administrative functions for group mailboxes, including distribution of incoming and outgoing mail.
- Be able to resolve minor day to day issues, using some basic problem solving, escalating to management when required.
- To provide an excellent, organised and timely delivery of reception duties.
- To be aware at all times of confidentiality with regards to health records, treatments, and staff issues.
- Adhere to all Trust policies. Person Specification
- Education to GCSE Level, grade C or above
- Literacy and numeracy
- Previous experience in a customer-facing role
- Excellent interpersonal and communication skills
- Evidence of experience of working with the public and delivering good customer service
- Computer literacy & keyboard skills including Microsoft Office
- The ability to work unsupervised demonstrating time management skills to meet deadlines
- Previous experience of providing clerical support in a busy and challenging environment
- Experience of working in a healthcare environment
- Knowledge of hospital databases/information systems such as PAS, Minestrone and Theatreman
- Demonstrate accuracy and attention to detail
Clerical Officer - Portsmouth, United Kingdom - Portsmouth Hospitals University NHS Trust
Found in: Talent UK C2 - 1 week ago
Description
Job summary
Portsmouth Hospitals Ophthalmology Department are looking to recruit a Band 2 Clerical Officer at our Eye Day Case Unit here at Queen Alexandra Hospital.
Ophthalmology is one of the largest outpatient departments in the Trust and provides eye health care to patients for a range of conditions including corneal disorders, diabetic eye disease, paediatric strabismus, as well as having a dedicated Emergency Eye Clinic open 6 days a week.
The post holder will join a team of staff to provide administration and clerical support to the busy Ophthalmology department. A polite and respectful manner with patients is required at all time, along with a confident and efficient attitude to complete the tasks required.
The successful candidate will have a good standard of education, good communication skills, be able to work on their own initiative and able to effectively organise their own workload. Medical terminology experience would be advantageous as well as customer service experience, however full training and support will be provided.
We have our own Eye Day Case theatre unit, pre-operative department, outpatients and Emergency Eye Care department, we are essentially a hospital within a hospital, therefore the experience and exposure you can gain working within this department is unlike any other.
Main duties of the job
About us
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospital on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.
Job descriptionJob responsibilities
Qualifications
Essential
Experience
Essential
Skills and Knowledge
Essential
Desirable