Training / Client Services Coordinator - Guildford, United Kingdom - Tate

Tate

Verified Company

Guildford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Training / Client Services Coordinator

IMMEDIATE START AND INTERVIEWS
Upto £30k + Benefits

Guildford, Surrey

Remote/Hybrid working

Our client based in Guildford, Surrey is seeking an experienced Training / Client Services Coordinator.

Serving as the electronic product expert, the
Learning Services Specialist is responsible for the successful delivery of all technology related products and for providing quality technical/implementation support to both internal and external customers.

Duties include:

Manages the virtual classroom client experience from proposal through delivery including the scheduling of third party Producers
Coordinates timelines, administers and tracks delivery/status of online products using various platforms
Serves as the main point of contact for clients' virtual and elearning/assessment needs coordinating communications between the company, clients and vendors
Develops project plans for longterm and shortterm virtual learning and/or assessment implementation
Creates and distributes communications and reminders to client participants and client sponsor regarding session information details
Creates online learning portals customized to client needs containing training materials, logístical information and other details
Train clients via common virtual meeting platforms (MS Teams, WebEx, Zoom, etc...) how to create and manage their own learning groups in various platforms
Research, track and solve routine and nonroutine problems and questions, providing documentation as needed
Resolve client requests for online product processing with mínimal input from supervisor
Provide updates to client sponsor and project team members as needed
Collaborate with internal and external customers
Serves as the inhouse expert on all technical products and services, providing guidance to clientfacing associates
Partners with clientfacing associates in the implementation of high quality technology based products and services to new and existing clients
Responsible for responding to questions regarding pricing providing updates to assigned region on product or process changes
Participates in transition activities related to new system or technology initiatives within the Learning Services team
Responsible for recording work as time tracking entries
Establish working relationship with external distributors, vendors or suppliers

Requirements:

Excellent verbal and written communication skills
Advanced IT skills
Strong project management and customer service skills
Ability to work under short timelines with changing priorities
Experience in project coordination, customer service/client relations or elearning support
Experience with client technology support
Demonstrated experience working in a client project support role
Experience working in a marketing/sales or customer service environment
Experience working in a global business environment a plus

***Tate is acting as an Employment Business in relation to this vacancy.