- 28 days of paid time off, inclusive of bank holidays
- Option for flexible hybrid working
- Annual company retreat in USA and regular team social events
- Attendance at client events (i.e sports matches, races, conferences)
- Mentorship programme & career development opportunities
- Health care plan
- Assist the General Manager for Client Services & Operations with the day-to-day management of client projects and partnership workstreams
- Maintain client relationships by communicating regularly with clients regarding timelines, budgets, approvals progress, and performance, ensuring clients expectations are being met
- Creating and updating client reports when required for both internal and external stakeholders
- Coordinate with other departments for the delivery of client requirements, ensuring deadlines and client satisfaction expectations are met
- Organise meetings with clients to discuss their needs and goals and assist the wider team in creating personalised plans for meeting those goals
- Monitor project's schedule, scope, and budget using project management software
- Booking travel arrangements
- Assisting with event planning
- Arranging meetings and setting agendas, taking minutes and circulating notes and actions
- Assisting with the preparation of presentation materials for new and existing clients
- Updating CRM with ongoing opportunities
- Collating information and updates for internal reporting
- Bachelor's Degree required
- Demonstrative experience of working in a client/customer service environment
- Sales and marketing experience is desirable
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office and Google Suite products
- Strong organisational and time management skills
- Excellent interpersonal skills
- Ability to work independently with minimal supervision
- Strong work ethic with a ability to work in a fast paced environment
- Passionate about the world of sports and entertainment
- Flexibility to work some weekends and evenings to cover client events and time zone differences when required
Client Services - London, United Kingdom - Elevate
Description
Job Description
CLIENT SERVICES & OPERATIONS EXECUTIVE - INTERNATIONAL
ABOUT ELEVATE SPORTS VENTURES:
Elevate is a full-service consulting firm that inspires high-performing organisations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimisation, Elevate gives its clients a competitive edge in the fight for people's precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance. In the years since, the world of sports has transformed, today standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world's most ambitious businesses across these sectors. Elevate's proprietary technology, data sources, and software products combined with our thoughtful insights, and people-centric approach give clients a 360-degree view of their customers, underpinning intelligent decision-making on marketing spend, growth strategy, and more.
Our team of 200+ employees spans the globe with 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. To learn more and see what we've been up to, follow Elevate on X, LinkedIn, and Instagram.
CLIENT SERVICES & OPERATIONS EXECUTIVE – OVERVIEW:
You will be joining the international team at Elevate at an exciting time of growth and development for our business. This role will provide the successful candidate with a fantastic opportunity to work with a broad range of sports and entertainment properties across different areas including hospitality and partnership sales, insights and creative design.
The Client Services & Operations Executive will work alongside the Head of Client Services & Operations to assist in the day to day management of client projects, ensuring clients receive exceptional service. In addition, the role will provide support for the operational needs of Elevate's international business and team members
KEY DETAILS:
Location: UK Based, remote with regular travel required to London and clients offices around the UK and Europe. Option for hybrid working in a London based office.
Salary: £26,000 - £30,000 p.a depending on experience
Benefits:
RESPONSIBILITIES:
Client Services Duties:
Operations Duties:
Administrative duties to include:
Supporting the wider international team with their duties to include:
QUALIFICATIONS & EXPERIENCE:
The qualifications listed below represent the credentials necessary to perform the essential functions of this position.
To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
A. Education and/or Experience
\tB. Knowledge/Skills/Abilities
This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at
We are proud to be an equal opportunity/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, genetic information, or any other characteristic protected by applicable law.