Junior IT Field Based Technical Support Engineer - Staffordshire, United Kingdom - Computeam Limited

Description

IT Field Engineer Field and Desk Based Stoke Computeam is a fast growing education technology provider, delivering managed IT services to over 500 school and Multi-academy Trust clients across the UK.

We are now looking for an IT Field Engineer to join our world class company.

Candidates must have a good understanding of an experienced IT Field Engineer and be someone who is competent working with clients, customers and colleagues of all levels of seniority.

Computeam is passionate about our mission to improve education outcomes using technology and weve been voted one of the Top 25 Small Companies to work for in the UK in the Best Companies Index for 2023 as well as Top 10 in the Technology Sector.

Were therefore looking for a driven individual who is keen to make a difference to hundreds of schools across the UK.

What do our IT Engineers and Consultants do?
Make regular visits to client schools to provide effective on-site responses to a range of IT networking and end user support requests
Use robust and developing knowledge to support across IT services and technologies, including Microsoft, Google and Apple platforms
Process and escalate incoming requests for support both on site and remotely via the helpdesk
Participate in project work at client sites, with the potential for developing the direction and scope of these projects in the future

Work closely with our expert Account Managers to provide holistic technical support and consultancy for valued clients in schools.

Around 3 years demonstrable experience in IT support services or consultancy
Windows AD, Microsoft Office 365 and Azure AD,
Well-developed network troubleshooting skills
Some VMWare and Microsoft Hyper-V experience (desirable)
Some experience in recent Microsoft Server builds
Relevant certification in Networking (e.g., CCNA) and/or Microsoft

We have been recognised as a World Class Employee by Best Companies in 2023 and we have excellent engagement and wellbeing practices, which in turn drives an excellent service for our clients.

Passion truly engage with our aim and use that to provide the best service you can in your role
People collaborate with the team to support and develop on a peer to peer basis
Annual Profit Share scheme (after 12 months)
Employer Pension?Employee Assistance Plan?
Laptop and Mobile Phone
Holiday entitlement starting at 22 days increasing with length of service
Additional Birthday leave and Holiday buy and sell
Cycle to work scheme
Salary sacrifice EV car scheme
Company events & charity fundraising opportunities
Funded professional training?and access to our inhouse training platform
40 hours a week between 8am 5.Monday Friday
Predominantly school site visits, some work from home, visits to the regional Head Office

Grade 3:
IT Field Engineer Desk & Field Based, 2nd Line
£24,000 - £30,000 per annum (full time)
Mileage expenses reimbursement (own car essential and full driving licence)
Laptop and phone

Job Types:
Full-time, Permanent
Additional leave
Company events
Company pension
Cycle to work scheme
Health & wellbeing programme
Referral programme
Sick pay
Monday to Friday