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Customer Service Adviser - Essex, United Kingdom - CMS - Recruitment
Description
Customer Complaints AdvisorFixed Term Contract – 1yr
£Our client, a large building maintenance company who look after a social housing contract, are looking for somebody to join their busy team as a Customer Complaints Advisor.
Logging all incoming customer complaints via the complaint's inbox, as well as updating and maintaining the complaints spreadsheet
Sending updated complaints log to colleagues such as Managers and Supervisors, also to clients
Formatting response letters to tenants regarding complaints
Updating in-house system to inform Planners and Operatives of the outstanding jobs, informing which jobs are complaints
Liaising with Quality Inspector's, arranging when they should visit tenants' homes and finding out what the required work is after visits
Uploading reports and pictures regarding jobs onto the shared server
Raising concerns with relevant Managers and Supervisors regarding repeat issues/complaints
You must be flexible – be able to cover last minute shifts
Complaints coordination background
Have IT Skills (especially Excel spreadsheets)
Social housing experience is advantageous.