Customer Service Administrator - Crick, United Kingdom - Mak Jobs Ltd

Description

MAK Jobs is recruiting Customer Service Administrators on behalf of our client.

We are thrilled to be working with this well-established prestige company who are offering a fantastic opportunity for the right candidate.

Location:

CrickSalary:
£13.56- £15.20 per hourShift: Monday to Friday 07:00 – 16:30Within your role, you'll provide excellent Customer Service and Administration support to customers as part of the established team.
Responsibilities * Maintain and update internal reports and systems. * Communicate daily with customers, operations and planning teams.

* Arrange shipping of products, including booking slots, establishing courier in accordance with customer specifications * Daily / Weekly / Monthly internal and external reports.

* Produce sales orders, invoices and deal with PO issues when required. * Deal with complaints and queries from customers promptly and efficiently. * Provide exceptional customer service and take ownership of customers' experience. * Support the Commercial Team * Ensure all work is completed to a high standard. * Take on additional responsibilities as required. * Any other administration tasks.


Requirements:

• Minimum 1 year experience in a similar role
• Committed, flexible and able to multi-task.
• Being comfortable with speaking on the phone is an essential part of the role.
• Excellent customer service skills
• Strong communication and interpersonal skills to build trusting relationships.
• Advanced Level Microsoft office skills (Outlook, Word, Excel)
• Ability to prioritise tasks within a daily work allocation, defined timetable, or routine.
• Positive and 'can do' attitude