Head of Customer Success Uki - Durham, United Kingdom - CameraMatics

CameraMatics

Verified Company

Durham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who we are:

CameraMatics is one of the leading players specialising in Connected fleet operations, which is a platform that enables organizations that depend on commercial vehicles to provide IOT data to develop actionable insights and improve their operations.

At CameraMatics, we are
ZERO - Zero accidents, Zero Emissions

We help our clients improve the safety, efficiency and sustainability of their vehicle fleets that power our global economy.

Representing more than 40% of global GDP, these industries are the backbone of our planet, including transport and haulage, construction, utility and service fleets, manufacturing and much more.

Our mission it to help revolutionise our clients' fleet operations at scale.

Working at CameraMatics means you'll help define the future of fleet technology and be on a team that's shaping an exciting portfolio of SaaS solutions, including Video-Based Safety, Vehicle Telematics, Smart device apps, Driver Workflows and sustainability solutions.

As part of a dynamic and ambitious company, you'll have the autonomy and support to make a real impact as we build and scale for the long term.

About the role:

CameraMatics is continuing at full speed, on its path, as a high-growth company, and is looking for a Customer Success leader to hyperdrive growth in the company's next chapter.

You will be part of the senior management team and responsible for all the customer activity within the UKI region.

In this key customer experience lleadership role, you will lead the growth and expansion of our customer success team and be part of the upwards trajectory as we scale our European business rapidly, entering new markets and growing our already-strong customer base.

In this role you will:

Report to the European Sales & Commercial Director and be a member of the EU senior management team contributing to the development and execution of the overall EU business and organisational strategy.
Achieve the Customer Success goals for the UKI markets with a strong focus on the Enterprise markets.
Manage, coach, mentor and develop a team of highperforming and proven Customer Success Managers.
Develop and execute sales strategy based on data analysis.
Build strong relationships with customers.
Hire, develop, and lead a high performing team.
Develop high accuracy forecast on a weekly, monthly, quarterly basis and have a strong understanding of factors influencing performance.
Collaborate closely with Marketing and the new business team to ensure quality inbound customer leads and multiple channels for the UKI CSM team.
Provide input into new market entry and early sales feedback in market.
Become a role model, mentor and approachable in any situation to the CSM team.

Minimum requirements:

10+ years sales experience incl 6+ years in B2B software sales.
5+ years in sales management as a National Account Manager/Head of Customer Success Role.
Proven track record of leading teams to consistent quota overachievement in complex environments.
Proven success working within a complex organization and aligning executive stakeholders to achieve highgrowth sales targets.
Strong operational, problem solving and analytical skills.
Excellent communication skills and ability to thrive in a dynamic, fast paced environment.
Ability to influence and lead teams through rapid and difficult transition.
Experience leading teams with strong commercial sales capability.
Strong familiarity with Salesforce. Ability to mentor and coach teams to become high performers.

Benefits:

Competitive salary
Flexible working
Private healthcare
Pension
Market leading OTE package & Bonus
Latest smart tech including phone/laptop.
Continued learning and development courses.
CameraMatics is firmly committed to Equal Employment Opportunity and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications. While CameraMatics supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skill sets._