French Speaking Shipping Administrator - Kent, United Kingdom - RELOcruitment Ltd

Description

Summary of Job:

Our client, a leading international moving and relocation entity, is now looking to appoint a Move Manager to join their team in the UK, to be based in Kent, primarily working with French speaking clients.

The Move Manager works closely with clients and assignees in the support of all transportation services related to a move. Primary interface is with the assignees for which the services are being provided as well as the network of supplier partners. This position will provide a single point of coordination for transportation services.

The ideal candidate must be fluent in French and preferably have experience with freight forwarding or move management / household goods. In addition to this, exceptional customer service skills and experience is vital.

Principal Accountabilities:

Move Management:

Coordinate door to door move include but not limited to;

• Initiation call
• Provision of all move related documents i.e., insurance, customs
• Arranging of a pre-move survey
• Conducting phone surveys when appropriate
• Quoting of move
• Booking move with approved supplier, i.e., origin, freight, customs, destination, 3rd party
• Monitoring and tracking of shipment
• Updating assignee & booker or client at each step of the process
• Ensuring all claim/insurance details are passed to the claims team
• Maintain single point of contact throughout move
• Correct usage of paperwork on all files
• Ensure data integrity in operational system
• Reporting
• Maximise all revenue opportunities
• Ensure the best possible cost for service being purchased
• Approval of supplier invoices
• Preparation of sales invoices
• Compilation of Rates including Supplier costs & Rates to client

Sales:

• Identify new opportunities
• Provide support to Sales team when necessary

Requirements:

Experience:

• Awareness of assignment challenges in the international marketplace
• Domestic & Int'l HHG's Forwarding experience

Skills:

• Fluent in French
• Strong organisational skills, time management, and customer service skills
• Customer focused
• Solid decision-making skills
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Consultative, listening, and leadership skills
• Strong technology skills
• Negotiation and persuasion capability

Attitudes/behaviours:

• Maintains effective working relationships
• Ability to handle multiple priorities and tasks
• Ability to identify and develop solutions to problems
• Detail oriented

This is a fantastic opportunity to grow your career with this industry leading company. Please apply today for further information.