Early Engagement Administrator - Birmingham, United Kingdom - RICS

RICS

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As the first point of contact for student and early engagement enquiries, providing clarity and guidance. Support the departmental operation by maintain systems and managing processes, providing data and monthly reporting.

As part of a team the postholder will inspire young people into a career in the natural and built environment, helping to shape the places and spaces in which we all live and work.

Key Achievements & Responsibilities

Support and respond to enquiries into the Early Engagement Team through multichannel communications, within RICS SLA.
Manage collateral stock and distribution and help to create and design new collateral.
Maintain the inspire ambassador guidance booklet up to date.
Maintain the WEX booklet up to date.
Assist the team in recruiting inspire ambassadors in shortage areas.
Provide careers guidance to those seeking to pursue an RICS qualification.
Work collaboratively with the wider team and internal stakeholders to achieve a consistently high level of service in line with internal processes, procedures and RICS Customer Service Standards.
Continually build, develop, share, and maintain in depth product knowledge to provide a first line response to customer enquiries.
To record, update and amend customer information on internal database to ensure accurate data.
Manage and update registrations the volunteer programmes
Inspire Ambassador
Ensure confidential information is secure by complying with data protection regulations (GDPR)
Support with development and testing of new processes and systems, providing feedback from a customer perspective.
Manage the tracking of campaigns, interactions and all relevant stats for the Early Engagement Team
Work in collaboration with STEM to register and monitor ambassador engagement

Experience Required

First contact resolution for all enquiries
Adhere to Quality Assurance Procedures within RICS
Increase in registrations to volunteer opportunities e.g., ambassadors
Increase in registration to career platform
Connectr
Accurate and timely monthly stats

Additional Information
Who Are We?

As a globally recognised professional body, everything we do is designed to effect positive change in the built and natural environments.

Through our respected global standards, leading professional progression and our trusted data and insight, we promote and enforce the highest professional standards in the development and management of land, real estate, construction and infrastructure.

Our work with others provides a foundation for confident markets, pioneers better places to live and work and is a force for positive social impact.

With over 134,000 highly qualified trainees and professionals, and offices in every significant financial market, we are ideally placed to influence policy and embed our standards within local marketplaces in order to protect consumers and businesses.

In doing so, we can innovate and progress the development of spaces and places so they are fit for future generations, in addition to the challenges faced in the present.

Benefits