Adminstrator - Worthing, United Kingdom - Equiniti

Description

Management Level

Business Division: UKSS

Business Function / Department: Specialist Boardroom Events

Job Title: Administrator

Reporting to: Team Leader

Date: 12/02/2024

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

To provide administrative support and deliver a range of services to our corporate clients, whilst maintaining the highest levels of customer service.

Core Duties/Responsibilities

•Using various in-house IT systems to process client requests

• Responding to client queries, investigating where required and presenting findings to your Team Leader or wider audience

• Escalating issues through the appropriate channels when they arise

• Keeping and updating records accurately, following business processes and ensuring audit trails are maintained

• Liaising with internal and external customers, suppliers and stakeholders from both inside and outside the UK

• Effective tracking and logging of information in line with existing on team processes

• Running reports, extracting, reviewing and updating data

• Analysis and interpretation of data in various formats

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviours:

• Strong written and verbal communication skills

• Good IT skills with a working knowledge of Microsoft Office

• Highly organised

• Flexible approach, able to work well under pressure with changing priorities

• High degree of accuracy with ability to check own work outputs

• Confident telephone manner

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We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.