Customer Service Administrator - Redhill, United Kingdom - Mistral Recruitment

Description

Responsibilites:
Ensure highest level of customer care and satisfaction at all times. * Maintain excellent standards of departmental administration. * Help to achieve industry-leading standards.


Key Tasks:

Objective:
Customer Centric * Deliver first class customer service to ensure industry leading customer journey. * Ensure customer awareness of all available products and services. * Assist customers with their requests promptly and professionally. All queries (whether in person or on the telephone) are answered or dealt with immediately. * Maintain effective liaison with all internal departments/staff members.

* Ensure constant presence at, and tidiness of, the reception to promote the professional image of the organisation * Use plain English to explain processes or technicalities.

* Notify customers promptly of completion of work. * Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the General Manager.


Objective:
Administrative excellence * Initiate job documentation and maintain accurate customer records. * Accurately maintain departmental systems.

* Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures.

Hours:
The business is open from Monday to Friday and on a Saturday. You will be required to work one in four Saturday's mornings depending on staff levels