Receptionist - Middlesbrough, United Kingdom - Acklam Medical Centre

Acklam Medical Centre
Acklam Medical Centre
Verified Company
Middlesbrough, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

REPORTS TO:
DEPUTY/PRACTICE MANAGER

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities:
Administration First point of contact per patient queries.

Direct access to Social Prescriber and Mental Health teams, Patient Participation Group To have a thorough knowledge of all Practice procedures.

To work in accordance of written protocols Filing post in medical records Fax and photocopy as requested Reception Receiving patients consulting with members of Practice team Handing completed repeat prescriptions to patient and checking names and address.


Be able to cover all reception positions as necessary Appointments Process appointment requests for today, future appointments from patients by telephone and in person.

Deal with visit requests Computer Registrations of new patients computer data entry and medical records. Process patients change of address computer data and medical records (have knowledge of Practice area). Process repeat prescription request in accordance with Practice guidelines (if necessary in absence of prescription clerks).


Telephone Any other tasks allocated by managers Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.

They may also have access to information relating to the Practice as a business organisation.

All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

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