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    Patient Service Manager - Middlesbrough, United Kingdom - Acklam Medical Centre

    Acklam Medical Centre
    Acklam Medical Centre Middlesbrough, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    Acklam Medical Centre is lookingfor a motivated, dynamic, and enthusiastic candidate to join themanagement team as a Patient Service Manager.

    We are a forward-thinkingpractice based on a single site with a practice population of 11,200 strivingto provide excellent patient centred care.

    General practice continues tochange, and you will be expected to assist with, and at times, project managenew pathways/procedures, contract changes and service delivery modifications.It is envisaged that this will be an evolving role with increasedresponsibility over time, working more independently and deputising in theabsence of the Practice Manager.

    Knowledge and experience of PrimaryCare is desirable, though not essential and you will need an organised approachto your work, strong IT skills, an ability to work flexibly and under pressure,and be a problem solver.

    In return you will enjoy a busyand varied role in a supportive and friendly organisation.

    Main duties of the job

    Main responsibilities of the Patient Service Manager Role;

  • To take responsibility for the management of the administration staff
  • To ensure all financial claims are made in an effective and efficient manner
  • To maintain Clinical Services and Appointments systems
  • To ensure effective administration support
  • To manage all aspects of patient information
  • To ensure all complaints are dealt with in line with Practice Policy
  • To provide appropriate assistance to the Practice Manager in all day-to-day activities and duties.

    • About us

    AcklamMedical Centre is aforward-thinking practice based on a single site with apractice population of 11,200 striving to provide excellent patient centered care.

    Job description

    Job responsibilities

    Staffing and People Management

  • Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role
  • Support the Practice Manager in planning and co-ordinating the recruitment, induction and training of new administrative staff.
  • Prepare/assist in the preparation of weekly/monthly shift planning for Practice Administration & Nursing Staff
  • Identify training and development needs for Practice staff.
  • Ensure that all staff are legally and gainfully employed.
  • Monitor skill-mix and deployment of staff
  • Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)
  • To monitor staff annual leave, sickness and absence and mitigate any impact to practice staffing rotas.
  • Ensure all Practice staff are aware of the need for confidentiality, both of patient and Practice information.

    • Monitoring Practice Performance and Targets

  • To read and be aware of all the Primary Care KPIs and relevant targets and contractual obligations, including;
  • Enhanced Services
  • Locally Commissioned Services
  • QOF (Quality Outcomes Framework)
  • GP Contract
  • Medicines Management and additional Services.
  • To be updated with specifications on an annual and ad hoc basis of all requirements.
  • Monitor and evaluate performance of the Practice team against objectives; identify and manage change
  • To plan and implement processes to achieve targets with GPs, Partners and Practice Manager
  • Support and work with Partners, GPs, Nurses and administrative staff to achieve targets.

    • Organisational

  • Convene meetings, prepare agendas, write minutes and ensure distribution of minutes as necessary
  • Develop Practice protocols and procedures, review and update as required
  • Ensure that Practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place
  • Ensure the procurement of Practice equipment, supplies and services within target budgets

    • Patient Services

  • Ensure service development and delivery is in accordance with local and national guidelines
  • Ensure that the Practice complies with NHS contractual obligations in relation to patient care
  • Oversee and/or develop repeat prescribing systems
  • Oversee and/or develop and manage an effective appointments systems
  • Oversee and/or organise surgery timetables, duty rotas and holiday cover
  • Develop and implement an effective complaints management system
  • Liaise with patient groups/PALS
    • Person Specification

    Qualifications

    Essential

  • GCSE grade A to C in English and Maths

    • Desirable

  • Business Administration Qualification
  • Management & Leadership Qualification

    • Experience

    Essential

  • NHS Experience
  • Customer Facing / Front of House Experience
  • Management / Leadership Experience

    • Desirable

  • Experience of working within Primary Care
  • Experience of working within a General Practice
  • Experience of working with SystmOne
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