Service Designer - London, United Kingdom - Sanderson Recruitment Plc

Sanderson Recruitment Plc

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
London / remote

Clearance:
SC clearable / BPSS

Rate:
INSIDE IR35

Duration: 6 months

We are looking for a Service Designer to join an agile team on the Digital Transformation of Screening programme.

The role will involve:

Designing concept journeys, blueprints and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;
Facilitating the collective understanding of the endto end, fronttoback experience by mapping the orchestration of events at the intersection of technology, business and design;
Shaping how behindthescenes processes and support functions interact with each other and how these impact the design process;
Embedding design practices within organisations to create a sustainable approach to service the needs of the user;
Working with User Researchers to generate insights through research with users, staff and stakeholders to shape a holistic view of the total user experience;
Analysing, consolidating and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives;

Essential Technical and Professional Expertise

1+ year of client facing experience in a Service Design role in a Public Sector organisation (post education)
Experience of planning, scoping, conducting analysis and communicating Service Design throughout the Agile product development lifecycle
Experience of planning and facilitating workshops to reach a specific outcome
Experience of working within an Agile scrum team (working across Designers, Product Managers, Developers, Business Analysts and other Researchers)
Ability to convert a single or a group of research findings into specific prioritised recommendations
Ability to use tooling that supports the creation of service design artefacts

Preferred Expertise

Experience of working as a Service Designer against the Government Digital Service framework
Experience in using the following tooling: Jira, Confluence, MS suite, Mural and Figma