Account Coordinator - Fivemiletown, United Kingdom - Cooneen Group

Cooneen Group

Verified Company

Fivemiletown, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

We have an opportunity for an Account Co-Ordinator to join the team at Cooneen Protection, Fivemiletown on a permanent basis.

The Account Co-Ordinator will be responsible for the day-to-day management and coordination of individual contracts to fully meet customer requirements including SLAs and KPIs in conjunction with the Account Manager.

Responsibilities:

Raise/ Process Sales Orders (SO), Purchase Orders (POs) for the accounts you are allocated, ensuring all documentation is correct and contains the necessary information.
Monitor, confirm, and progress POs as required, liaise with both internal and external suppliers and chasing overdue orders when necessary.
Keep the Prima Sales and Purchase Order Management system updated to reflect the accurate position on all live/completed orders.
The setup and maintenance of the Cooneen ERP system and other systems used in the management of their accounts (including reporting/forecasting etc.) Identify any new opportunities for improving the customer service and purchasing process and functions within Cooneen.
Maintain customer KPIs, service levels and management information, including producing reports, as agreed with each customer, ensuring all targets are achieved. This includes the daily maintenance of uptodate delivery information on the customer portal.
Develop excellent relationships with the relevant customer contacts and liaise directly with them on any daytoday issues.
Deal with customer enquiries or problems quickly and efficiently, providing acknowledgement of communication, within 24 hours, where the query cannot be immediately resolved.
Support the Account Manager in the implementation of new contracts.
Work with the Account Manager and the Product Owner to set up the customer online portal, where relevant and update this as required for the contract duration.
This is not an exhaustive list of all responsibilities. The successful job holder will be expected to perform varying tasks as required by their line manager & the overall objectives of the organisation._

Reward
At the Cooneen Group, we focus on the wellbeing of our employees and our Rewards are based accordingly.

In addition to a good rate of pay and work within a modern and comfortable environment, youll receive a generous 35 days annual leave, and lunchtime finish on Fridays.

Facilities include a canteen where complimentary fresh fruit and tea and coffee are provided each day.

Other benefits include Healthcare cash plan, employee assistance program, paid refer a friend scheme, payroll giving and employee social club.

Requirements:

Essential

Experience in an administration or customer service role, demonstrating planning and organising skills
Ability to work on own initiative, with previous experience working in a team environment, building solid working relationships.
Working knowledge of Microsoft Suite to include Powerpoint and Excel

Desirable

Experience in the clothing and/or manufacturing industry
Educated to a third level.

About us

Cooneen Group HQ is in Northern Ireland, at the same site location from which the business started out over 50 years ago.

From humble and modest beginnings, we have grown into a truly global company, with several hundred exceptional employees now operating from offices in England, China, India, and Bangladesh.

As a group of businesses operating in a global marketplace, we are constantly striving to improve every aspect of our business by investing in product development, supply chains, customer service, technology, and of course, our people.

The Cooneen Group is an Equal Opportunities Employer
**We reserve the right to enhance criteria on shortlisting