Service Specialist - Nottingham, United Kingdom - Just

Description

This role is responsible for providing administrative support across all areas of the Service Performance Team.

This role carries interaction with a range of Clients, third parties and internal teams and maintaining good working relationships is critical to this.

This is a busy role which sits within a small but very busy department and therefore we are looking for a person who is a self-starter and is happy and confident to roll their sleeves up.

Responsibilities Monitoring multiple inboxes and responding appropriately to emails within SLAQuery investigation/resolution and liaison between multiple third parties and internal teams Delivering Client daily/weekly/monthly contractual requirements e.g MI, reports and ensuring that these processes are documented/updated both internally and in service manuals Assisting the Client Services Team deliver on Client actions.

This will involve liaising and driving delivery of actions throughout the supply chain and internally Ensuring that all materials required by the Quality Assurance team have been collated each week from our Supply Chain and catalogued.

Work closely with the Quality Assurance team to provide holiday cover, this will involve call listening/report assessments that will feed into Client reportingKey skills & experience requirementsProven experience of delivering high quality administration processes to Clients Experience of working with a large volume of different clients and suppliers, preferably, but not essential in a financial services (collections/enforcement) environment The ideal candidate will be a natural relationship builder with a meticulous attention to detail, someone who thrives in a busy environment · This person will be passionate about the detail and quality of delivery whilst always looking for ways to improve our processes and therefore the service Just delivers to its Clients Previous experience or knowledge of the following systems/platforms would be useful but not essential: Salesforce Be proficient or have moderate experience with Excel – including tasks such as formulas and v-look up.

Microsoft Outlook 365 Microsoft WordRewards This is an exciting opportunity to work for a fast growth thought leader in the enforcement space which is dedicated to changing the industry to better protect the interests of both the creditor and debtor.

The successful application will receive a competitive salary and pension, as well as Private Medical Insurance package.