- To provide patients, visitors, and Colleagues with Polite, helpful and courteous reception.
- To act and respond appropriately with tact and persuasion when faced with agitated and aggressive patients and members of the public. g. (poorly and anxious patients and relatives, patients under the influence of drugs and alcohol, or attending with mental health issues)
- Accurately register Emergency Department patients' demographics as they arrive in the department using the Trust Medway Clinical Systems cross referencing against NHS Spine Portal ensuring systems are updated real time following departmental procedures to ensure duplicate registrations are not created. Printing up to date Patient demographic labels.
- To work as directed by the nurse in charge for rapid registration of ambulance cases.
- Identify any overseas visitors by checking present address and previous address within the last 12 months; notify appropriate Overseas Visitors Liaison Personnel; ensuring patients complete overseas documentation for their consultation.
- Facilitation of Clinics including booking/ rearranging of appointments, preparing, attending and closing Clinics in real time generating and sending of GP attendance letters real time ensuring CQUINN Targets are met.
- Ensure all health records and health record supplements are produced as necessary, traced, despatched and received on the Patient Administration System using appropriate Case Note Folder Location and following data quality procedures.
- CAREthat is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
- Trust rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Awarded National Preceptorship Accreditation for our Nursing & AHP Preceptorship Programme
- To register all health records (HRS) movements for patients' being admitted to hospital, including dispatching HRS notes to other locations in the Trust. Ensuring delivery to nursing staff of original Emergency Department documentation and/or health record supplements incorporating continuation sheets and appropriate patient identifiable information
- Management of patient out of hours process for issued prescriptions
- Arranging Ambulances transport and taxis for patients and relatives as requested
- Preparation of Patients Health Record in readiness for electronic Scanning ensuring compliance with set operational procedures.
- Scanning of all ED documentation relating to the Patient attendance into Electronic Document Management System in real time.
- Produce barcode sheets for each Health record to be electronically scanned.
- Clean, test and calibrate scanners before use each day.
- Scanning of archived A&E documents adhering to defined process model parameters and auditory benchmarking procedures.
- To provide cross cover working for all areas of the Emergency Department inclusive of the Emergency Assessment Unit, Paediatric Area, Stretcher Triage and Reception ensuring a comprehensive administration service is delivered, completing registers, and updating computer system.
- Deal appropriately with all enquiries and requests, via fax, telephone and e-mail, ensuring a responsive service is delivered.
- Deal with complaints on a first line basis or refer to nurse in charge of clinic or relevant department/ member of staff.
- The post holder will be responsible for the undertaking clerical duties to support the process of the Trusts patient activity and to meet the relevant departmental target
- Attend all IT training and keep abreast of updates as they occur.
- Attend all Trust Mandatory and departmental non-clinical training.
- To ensure Annual Adult and Childrens safeguarding Level 2 training is up to date.
- Be aware of the Records management, Information Governance, Caldicott, confidentiality and data protection act.
- To attend relevant customer care workshop and Develop Personal Resilience course. Person Specification
- Educated to GCSE level or equivalent qualification and/or
- IT / Computer skills qualification or equivalent experience
- Customer Care qualification
- Experience of working in an administrative role
- Experience dealing with the public face to face
- Experience working in a busy Clinical environment
- Previous NHS Clerical experience working within Acute
- Excellent communication skills
- Good team worker supporting colleagues
- Show initiative and be self-motivated. Work well under pressure and remain calm in difficult situations
- Good organisational skills
- Data Quality, Data Protection and Information Governance knowledge
- Flexible working hours/shifts/evening/weekends to meet the demands of the Trust Emergency Care Service
ED Administration Clerk - Whiston, United Kingdom - Mersey and West Lancashire Teaching Hospitals NHS Trust
Description
Job summary
Opportunities have arisen for a motivated and dedicated individual, to join our front of house team.
The successful candidates will be committed to providing an efficient and effective front-line service to patients attending the Emergency Department.
Our ideal candidates must be reliable, able to work flexibly and be committed to providing a high-quality administration service.
You will need a professional telephone manner; good organisational and communication skills are essential; You must be able to think through problems using your own initiative and a commitment to work as part of a departmental team is important.
Working within the Emergency Department is rewarding, and the workload is busy. You will be expected to always work with speed and accuracy, as first point of contact to patients attending the department the role is vital that all patients and visitors are met and dealt with in a courteous manner.
Previous experience of working within a busy front facing role would be an advantage, although full training will be provided.
The Emergency department provides a 24-hour service and the rotational shift patterns reflect the needs of the service.
Interviews date to be confirmed
Main duties of the job
About us
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.
From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
Our achievements include:
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.
Job descriptionJob responsibilities
KEY DUTIES - CONTINUED
TRAINING RESPONSBILITIES
Qualifications
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Other
Essential