Student Experience Officer - Dundee, United Kingdom - Oxford International Education Group

Oxford International Education Group

Verified Company

Dundee, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Student Experience Officer

Working Schedule: 40 hours p/w in College

Salary:
From£20,000 to £22,000 per annum depending on experience

Job purpose

The role holder will play an important role in ensuring the enhancement of student experience from pre-arrival through to arrival and will also play a pivotal role in the early identification and flagging of students at risk due to non-attendance or academic performance.

The role holder will work closely with our pre-arrival advisors for which will act as the first point of contact and with the performance coach team based in London to which will refer all 'at risk' students.

The role will also require liaison with College team, Head Office team and University team to help resolve student issues.

The role holder will be expected to develop detailed knowledge of University regulations and College procedures.

The role holder will work closely with the Head of Operations to improve student experience, identifying issues to be addressed and administering the implementation of initiatives.

Main Duties and Responsibilities

Managing the prearrival inbox, acknowledging all requests in a timely & effective manner
Ensure accurate and uptodate prearrival information is always available to all stakeholders
To work closely with College team, Head office team and prearrival advisors to ensure all prearrival prerequisites are fulfilled so students join their course on time
Assist with the administration of Accommodation and Airport Pick-Up bookings for students, involving elements of customer service, database & spreadsheet management
Facilitate the accommodation booking process at Conditional Offer and Unconditional Offer stage
Communicate with incoming students in regards to prearrival questions including visa outcomes, arriving on campus, late arrivals, online and face to face registration etc
Connect the prearrival advisors as well as students with appropriate resources required for a seamless prearrival support
Flag students at risk of falling below the required attendance level in accordance with established rules
Flag students at risk due to academic performance in accordance with established rules
Serve as daytoday contact for Head Office team, prearrival advisors and College teams and offer guidance on student support matters
To assist with the preparation of reports/records of meetings and to attend where appropriate
Follow up with students where information is required from them
Collect, collate and disseminate student satisfaction at arrival

General

A willingness to be flexible towards duties & adaptable to change
Developing a key understanding of the College & University policies & procedures
Occasional out of hours work during peak periods such as Registration and Welcome Weekend
Proactively undertake staff development necessary for the effective performance of the role

Person specification

Statutory requirements

Eligibility to live and work in UK

Qualifications

Administrative qualification
Undergraduate degree (Desirable)
Certified IT skills (Desirable)
First aidtrained (Desirable)

Experience and knowledge

Significant office/administrative experience
PA/Reception experience (Desirable)
Worked in a further or higher education institution (Desirable)
Experience of working with international students/non English (Desirable)

Skills and abilities

Excellent written and verbal communication skills in English
Exceptional organisational skills
Ability to work without close supervision and to set own priorities

Personal qualities

A sympathetic approach to international students
A positive, 'cando' approach to work
Adopts a collaborative approach to working
Flexible and adaptable
Responds positively to new challenges, seeking solutions
Warm and welcoming personality and a good sense of humour

How to Apply

Oxford International is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service, as this job involves working with children. This role meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974._
Oxford International is an equalopportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status._

Job Types:
Full-time, Permanent

Salary:
£20,000.00-£22,000.00 per year

Schedule: