IT Support Assistant - Newcastle upon Tyne, United Kingdom - Reeves Independent

Reeves Independent

Verified Company

Newcastle upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Reeves
Reeves Independent are a specialist firm of Independent Financial Advisers who help our clients to build financial security.

We are continuously expanding and are committed to recruiting the best talent into our business, and we are just as committed to retaining them.

We want determined, ambitious and proactive employees to join our growing teams which is why our salaries, training programmes and personal development schemes are among the most competitive in our industry.

Job Overview:

Responsibilities:

Provide 1 line technical support to endusers for general office IT issues
Troubleshoot hardware and software problems and perform repairs and upgrades as necessary
Maintain and update system documentation and knowledge base
Ensure all issues are logged and resolved within agreed service level agreements
Work collaboratively with other members of the IT team to identify and resolve complex technical problems
Provide training and support to endusers on new and existing systems
Participate in IT projects as required

Requirements (desirable but not essential):

Previous experience in technical support, preferably in a general office IT environment
Strong knowledge of Microsoft Windows 10/11 and Office 36
Excellent communication and customer service skills
Ability to work well in a team environment
Experience with AnyDesk remote support tool
Experience with Zendesk ticketing system
Ability to learn modern technologies quickly
A relevant technical qualification would be an advantage