IT Support Assistant - Newcastle upon Tyne, United Kingdom - Reeves Independent

Reeves Independent
Reeves Independent
Verified Company
Newcastle upon Tyne, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

About Reeves
Reeves Independent are a specialist firm of Independent Financial Advisers who help our clients to build financial security.

We are continuously expanding and are committed to recruiting the best talent into our business, and we are just as committed to retaining them.

We want determined, ambitious and proactive employees to join our growing teams which is why our salaries, training programmes and personal development schemes are among the most competitive in our industry.


Job Overview:


Responsibilities:


  • Provide 1 line technical support to endusers for general office IT issues
  • Troubleshoot hardware and software problems and perform repairs and upgrades as necessary
  • Maintain and update system documentation and knowledge base
  • Ensure all issues are logged and resolved within agreed service level agreements
  • Work collaboratively with other members of the IT team to identify and resolve complex technical problems
  • Provide training and support to endusers on new and existing systems
  • Participate in IT projects as required

Requirements (desirable but not essential):


  • Previous experience in technical support, preferably in a general office IT environment
  • Strong knowledge of Microsoft Windows 10/11 and Office 36
  • Excellent communication and customer service skills
  • Ability to work well in a team environment
  • Experience with AnyDesk remote support tool
  • Experience with Zendesk ticketing system
  • Ability to learn modern technologies quickly
  • A relevant technical qualification would be an advantage

Contracted Term:

Permanent Full-time position


Job Types:
Full-time, Permanent


Pay:
£25,000.00 per year


Benefits:


  • Additional leave
  • Company events
  • Cycle to work scheme

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location:
In person
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