Administration Officer - Newcastle upon Tyne, United Kingdom - Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

    Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
    Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Newcastle upon Tyne, United Kingdom

    2 weeks ago

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    Permanent
    Description

    Job summary

    Applications are invited from suitably qualified and experienced candidates to join our busy administration team. We currently have a vacancy for a full time Band 3 Administration Assistant with the ADHD/Autism Team based at St. Nicholas Hospital, Newcastle upon Tyne, NE3 3XT

    This is a very busy service and the successful post holder will be a member of the admin team to support a large multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times.

    The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of admin duties as assigned by the Administration Team Lead/Administration Manager/Clinical Team Manager.

    Main duties of the job

    Candidates must be able to demonstrate proven experience within the last 12 months in the following skills that are required for this post:

  • Experience in a customer / patient focused environment
  • Excellent communication and interpersonal Skills
  • Fast, accurate typing/keyboard skills,
  • Minute taking experience
  • Diary Management
  • A good understanding of inputting data to a database system
  • A good working knowledge of Microsoft word/excel/office packages
  • Good verbal and written communication skills
  • Ability to be self-directed, motivated and be able to contribute positively within a team
  • Well organised and structured
  • The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service
  • The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
  • You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you will not be shortlisted

    • About us

    We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

    Job description

    Job responsibilities

    Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role.

    Please find attached job description for full details.

    Advertising date : 25th April 2024

    Closing date : 2nd May 2024

    We welcome your application.

    Person Specification

    Education and Qualification

    Essential

  • NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent)
  • Audio Typing qualification or demonstrable equivalent experience
  • General level of education to O-Level/ GCSE or equivalent

    • Desirable

  • NVQ Level 3 Level 3 in Customer Care (or equivalent)

    • Knowledge and Experience

    Essential

  • Knowledge of NHS Policies and Procedures
  • Working knowledge of Microsoft applications, including e-mail communication
  • Ability to maintain and update Patient Information Systems RiO
  • Good working knowledge of office procedures
  • Previous secretarial/clerical experience
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload

    • Desirable

  • Experience in processing CPA, Mental Health Act and Safeguarding documentation
  • Experience using stock ordering systems and petty cash systems
  • Experience of working with medical records filing systems

    • Skills and Competencies

    Essential

  • Excellent communication and interpersonal skills, both verbal and written
  • Minute-taking skills
  • Good organisational and planning skills

    • Desirable

  • Shorthand skills

    • Role/Team specific requirements

    Essential

  • Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

    • Personal Characteristics

    Essential

  • Discrete in handling confidential and sensitive information

    • Additional Requirements

    Essential

  • Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed