Aids & Adaptations Coordinator - Peterborough, United Kingdom - Accent Group Limited

Accent Group Limited

Verified Company

Peterborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are Accent?

We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.

We're not just a housing association, we actually exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable - our customers always come first. They are always at the very heart of our business, and we demonstrate this through our values.

About the Role and Person

Permanent
35 Hours

Accent Group are recruiting for an Aids & Adaptations Co-ordinator to join our Contract Admin Team.

This role is all about providing expert advice and support for internal and external customers in regards to Aids & Adaptations installation, which improve our customers' lives and enjoyment of their home.

We want our people and our customers to be proud of the homes we provide, and you have a key part to play in this.

As an Aids & Adaptations Co-ordinator a typical day might include:

Working with internal and external customers to provide Aids & Adaptations advice and support
Managing, supporting, tracking and delivering an endtoend service for minor and major adaptations
Ensuring customers are kept informed throughout each stage of the process, tracking internal and external performance to ensure a speedy resolution to the request
Living and breathing the Aids & Adaptations policy, whilst supporting the budget setting process and service delivery requirements
Ensuring regional coordination of the Aids & Adaptations service, through internal and external stakeholders
Keeping a register of all Aids & Adaptations cases, process stages and associated costs and embedding appropriate processes and routines to deliver the Aids & Adaptations service
Ensuring the housing management system is updated with all completed Aids & Adaptations work, so all our data is accurate for future planned programmes and housing requirements
Analysing reports and performance data to ensure all stages of the process and contractors are performing
Interacting with internal customers, contractors and local authorities to ensure all invoices are provided and processed, in a timely fashion to meet finance requirements and relevant payment terms
Ensuring that all Grant funding contributions are received from local authorities
Consistently seeking improvement to the Aids & Adaptations processes and ways of working, enhancing our customers experience

The must haves

Excellent customer relationship management and support skills
Ability to work independently as well as part of the wider team
Ability to present accurate information, clearly and concisely in reports or dashboards
Good communicational, organisational and prioritisation skills at all levels
Ability to work with teams across the business, in helping teams to understand the need to provide information in a timely manner to ensure service delivery
Understanding of Aids and Adaptations policy and processes with Local Authorities
Awareness of component accounting and capital and revenue works definitions
Understanding our contract inclusions and exclusions in respect of adaptations work
Knowledge of finance and housing management systems
Advanced skills in the use of Microsoft Office, especially Excel
Advanced ICT, numeracy and literacy skills

Location
Charlestown House, Acorn Park Industrial Estate, Shipley, BD17 7SW

Stuart House, St Johns Street, Peterborough PE1 5DD

Salary

The spot salary for this post is £25,000 per annum for applicants who fully meet the requirements of the post.

Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.

Benefits

28 days paid holiday per year rising by 1 day per year up to a maximum of one working week
Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)
Flexitime scheme
Cycle Scheme
Learning & Development opportunities
Employee Assistance Programme
A choice of salary based contributory pension schemes, a defined benefit scheme or a defined contribution scheme, each offering life assurance cover

Please click the here for details JD.