Customer Service Advisor - Kings Langley, United Kingdom - CXC Global

CXC Global
CXC Global
Verified Company
Kings Langley, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
CXC EMEA is delighted to be working in partnership with The Auto Group searching for a Customer Service Advisor.


Who are The Auto Group?


The Auto Group is one of the fastest growing warranty providers in the UK; created by professionals who have become frustrated with the lack of transparency and customer service offered by many warranty providers today.

Our mission has been to create a brand known for the best range of products available today and combine them with a 1st class support, that gets our customers back on the road quickly, with as little inconvenience and stress as possible.


What you will do

  • Provide outstanding customer service, understanding customer needs and gaining loyalty.
  • Be an ambassador for our amazing brand and the values it represents
  • Be a committed team member, act with integrity and be accountable for your work
  • Have a positive mental attitude, be agile, proactive and reactive in a fastpaced environment
  • Follow company policies and procedures and ensure excellent standards are always maintained
  • Help maintain our inhouse database
  • Process customers claims in line with the company's ethos.

You'll definitely

  • Have experience of working in a customer service environment
  • Have a desire to learn and develop yourself as we have a lot of fabulous training opportunities
  • Be a confident communicator and have a passion for helping people
  • Have a desire to succeed and contribute within a team environment
  • Above everything else, you'll live the Autogroup value and be ready for some serious fun

You might even

  • Have experience of working in motor industry customer service role
  • Know a thing or two about putting the customer first

What's in it for you?

  • Chance to be part of the successful brand
  • A competitive salary + bonus
  • 21 days holiday (plus bank holidays and your birthday)
  • Company pension scheme
  • Fantastic development opportunities
  • Chance to be part of a fun vibrant team

Salary:
£24,000.00 per year


Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus scheme

Application question(s):

  • Do you have experience with dealing with difficult customers?

Experience:


  • Customer service: 4 years (preferred)

Work Location:
In person
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