Customer Services Operator - Tamworth, United Kingdom - Willis Global Ltd

    Willis Global Ltd
    Willis Global Ltd Tamworth, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    Our client, a well-respected player in the Supply Chain & Logistics industry, offering a number of specialist services such as freight forwarding, customs clearance and warehousing, are looking to recruit a Customer Services Operator, to be based at offices in Tamworth, Staffordshire.

    On Offer:

    • An attractive salary up to £29,000 per annum, dependent on experience with yearly salary review
    • Monday to Friday working hours, 08:30 am - 5:30pm
    • 20 days annual leave (rising to 25) + Public holidays. Plus one Milestone Day per year to take as you wish
    • Confidential EAP platform for you and your immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same household.
    • Access to our Employee Discounts and Perks, which includes Grocery Shopping, Holidays, Movies, Sports, Wellness and many more.
    • After 1 year of service - Private Medical Scheme & Company contributions increase 9% for the Group personal Pension Plan.

    Duties and Responsibilities:

    • Ensure customer Bookings are accurately taken and entered into operations system, International, National, and cross trade.
    • Booking deliveries in with customers.
    • Liaising with suppliers / Origin Offices.
    • Build strong relationships with customers.
    • Invoicing and administration.
    • Ensure Bookings made with Origin office.
    • Aid Credit Controllers with the collection of overdue payments from suppliers or clients.

    To Be Considered:

    • Experience within a customer service orientated role, ideally within a freight forwarding / logistics environment
    • Be able to prioritise own workload but also be able to work as part of a team.
    • Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems.
    • Have excellent communication skills over the telephone and e-mail.
    • Have experience with Excel reporting.
    • Have good team working skills.
    • Have good understanding of logistics processes and procedures.

    For more details, please contact Willis Global -a leading Recruitment Consultancy for the Supply Chain & Logistics industry.