Customer Service Advisor - Fareham, United Kingdom - Innovation Group

Innovation Group

Verified Company

Fareham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

The old cliché, New Year, New You?? Is 2023 the year you try a new career or switch jobs? If you love customer service, and have a genuine passion for helping people, we want to hear from you

We are the Innovation Group - a global leading insuretech business, representing our insurance partners, handling millions of calls each year.

As part of our motor call centre, you will represent Enterprise, one of our biggest clients, delivering excellent customer service to non fault drivers following a car accident.

We are looking for Customer Service Advisors to join us on a full time, permanent basis, working 40 hours per week.

This role will start on 16 January - what better way to start the New Year

Our modern office is based in Whiteley, a 20 minute walk from Swanwick station, and a short walk from the beautiful lakes and Whiteley shopping centre.

You can spend your break in one of the local coffee shops or walking around the lakes, and pop to the shops after work We have free on site parking, free tea, coffee and juice, and a friendly, supportive environment for you to thrive

Here at the Innovation Group, we're a positive, can-do organisation, and we recognise that people work better when work is fun - we want you to enjoy every day.

What Is The Role?

Mix of inbound and outbound calls don't worry, there is NO sales or cold calling
Delivering the highest level of customer service to every customer
Ensuring your customer gets back on the road asap, arranging for their hire car and for their car to be repaired
Taking full ownership of each call you take

Full time advisors take an average of 50-60 calls per day, each one involving supporting customers following their accident, arranging a hire car and getting them back on the road - this role allows you to become a true expert at your role very quickly

Why us?

Competitive salary of £18,137 £20,280
25 days annual leave plus bank holidays
Opportunity to buy or sell up to 3 additional days of leave
Amazing referral scheme of up to £1000 per friend With no limit on the number of referrals
Flexible benefits including Virgin Experience vouchers, dental cover, travel insurance, health insurance, and much more

What Do We Need From You?
We can teach you the job - you just need to have the right behaviours

A passion for delivering the best customer service possible
An empathetic approach
Ability to work various shift patterns, our contact centre is currently open 7 days per week, and shifts are allocated between the hours of 8am 9pm Monday
Friday, and 8am 5pm Saturday and Sunday.

Job Types:
Full-time, Permanent

Salary:
£18,137.00-£20,280.00 per year

Benefits: