Field Support Administrator - London, United Kingdom - Sommet Education

Sommet Education

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Field Support Administrator

Permanent contract / Central London, United Kingdom

This position can be remote up to 60% of the weekly working time.

Sommet Education is a hospitality management and pastry & culinary arts education group of more than 1200 employees that is home to five leading brands: Glion Institute of Higher Education, Les Roches Global Hospitality Education, Ecole Ducasse, Invictus Group and the Indian School of Hospitality.

Our headquarters are based in Lausanne, Switzerland, with additional hubs in Marbella, Spain (Accounting) and London, UK (Enrolment, Marketing and Digital).

You share our values:
Development, Distinctiveness, Joint commitment, Openness and Sense of service.

The
Field Support Administrator is part of the Enrolment and Operations team.

The role holder is responsible for supporting Education Counsellor and agent network in all aspects of their activity with the primary objective of providing front office support to optimize sales effectiveness.

In addition to own fully the commission process including the calculation.

Your Role

Field Support
Provide operational and administrative services to the Education Counsellor and agent networks, providing:

Regular and proactive communication with the Education Counsellor and agent network to ensure that the commission is calculated correctly and processed on time and that internal communication is effective throughout the organization.
Working closely with finance and to be the key contact for any commission related queries raised by Education Counsellor and Agent network.
Responsible for the full commission calculation process, data validation, calculating Premiums.
Provide excellent customer service and support to the Education Counsellors and agents.
Strict adherence to the commission, maintain tax certificate and provide support to legal and finance team.
Supporting the field teams with reporting.
Other administrative duties as required to maintain the efficient and effective running of the sales department and support the management of EC and agent relationships.

About You

The role suits a 'natural organiser' and problem solver with a positive and proactive outlook who is prepared to work hard in a fast-moving sales environment and make a significant contribution to the achievement of commercial goals.

Exceptional administrative skills and attention to detail;
Ability to adapt to a fastpaced environment while managing multiple priorities; multitask and meet deadlines.
Highly commercial in instinct, attitudes, and behaviour
Ability to interact with all levels of the organization in a professional, diplomatic, and tactful manner.
Committed to continuous selfdevelopment within the role and in the international education sector.
Educated to degree level or equivalent work experience
Experience of using CRM systems, preferably Sales Force
Advanced skills in Excel, including Vlook ups, Data Validation, Pivot tables and IF functions
Highly numerate

Application deadline:
Friday 30th June 2023