Service Incident Manager, Dedicated - Remote, United Kingdom - Vodafone
Description
Location:
Homebased Working
Salary:
Excellent basic salary plus bonus and Vodafone benefits
Hours: 37.5 hours per week – 5 days out of 7 (Monday - Sunday), 08:00am – 18:00pm
You must have valid SC clearance to be eligible to apply
Homebased
At Vodafone UK our homebased working means you'll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative, and simply connect.
Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.
Who We Are
We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world.
With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company.We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
What you'll do
As a member of the Incident Management Team you will work within an ITIL based Incident Management framework to coordinate and drive resource in order to restore normal service operation as quickly as possible minimising the disruption to customers' businesses.
Using various tools you will continually identify and drive improvement across the business in order to achieve the best possible levels of service quality and availability whilst developing best practice.
You will also be accountable for incident progress and resolution communication via internal and external progress bulletins and flash reports.
You will also be responsible for service incident reporting, including incident progress and reason for outage/ root cause if available and improvement action assignment tracking.
Who you are:
Postholder must hold valid SC Clearance
Working knowledge of Fixed Line Remedy and/or Service Now
Escalation experience preferred
Stakeholder management/coordination experience
Customer Service experience
Ability to identify, raise and complete continual service improvement actions
Incident management experience
Excellent written and verbal communication skills
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offerWe believe that taking care of our employees is the key to their success.
That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.
We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.
We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.