English Speaker - Stockport, Greater Manchester, United Kingdom - House Of Fashion Associates

Description

CUSTOMER SERVICE ADVISOR ( EMAIL AND IN BOUND CALLS) B2B HOMEWARE
STOCKPORT - HYBRID ROLE

£Our client a highly successful B2B homeware company are looking to recruit an experienced E-commerce Customer Service Advisor (B2B ) experience and must have worked in a high volume call centre and have excellent English language skills and high standard customer service skills, with experience in either Freshdesk, Zendesk, Kapture, SAP & Shopify.

• Handling consumer complaint, queries and requests received via call & email only.
• Align with inter-departments to ensure all complaint, queries and requests are closed within the stipulated SLA's laid down by the organization.
• Act and adhere to the company policies without hampering the consumer experience.
• Drive and foster brand loyalty among consumers via effective complaint grievance redressal process.

Maintain strong follow-up across the organization and with customers to ensure, all pending requests and · Monitor and excel in one's performance basis day to day KPI monitoring

2+ years of inbound call centre experience

• Microsoft Office suite & reporting skills
• Hands on experience with Freshdesk, Zendesk, Kapture, SAP & Shopify would be desirable.
• A flexible and hardworking teammate

Full time

25 days plus 8 Bank holidays

Hybrid

2 years within a call centre environment with good interpersonal skills

Pension