Mobile Network Controller - Coventry, United Kingdom - Fraikin

Fraikin
Fraikin
Verified Company
Coventry, United Kingdom

3 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Title:
Mobile Network Controller

Location:
Coventry Head Office

Hours: 37.5 hours - Monday to Friday

Company


Fraikin brought its fleet expertise to the UK in 1978, and today we are one of the country's largest providers of commercial vehicle contract hire, fleet management and rental.

We offer customers a skills base and proven financial stability which we believe is second to none.

This allows us to react to even the largest of new business opportunities in a sole supplier role, and with a customer renewal rate which is the envy of our competitors.


Role
To line manage the day to day activities of the Mobile Technicians in the designated area. To plan and coordinate the schedule/unscheduled activity for our Mobile Technician Network.

To ensure that all activities are scheduled to optimise the mobile technicians' production and travel time is kept to a minimum.

To ensure that the Fraikin above operations are compliant, driving cost reduction and enhancing the Vehicle Off Road (VOR) performance.


Job Specific Responsibilities and Accountabilities

  • To have direct line management of a team of Mobile Technicians, to include 121s, appraisals, time and attendance management, recruitment and induction.
  • To deliver a planned forward schedule of events for daily management to include all scheduled /unscheduled work.
  • To be the first of contact for the Mobile Technicians for any queries or issues.
  • To ensure that all Mobile Technicians are fully equipped with the appropriate training, PPE, tool s and resources required to fulfil their duties.
  • To ensure that all scheduled events are carried out in line with legal and customer O'license requirements.
  • To undertake regular liaison with our customers and mobile technicians to arrange suitable date / time and coordinate all repairs and maintenance bookings.
  • To ensure that all legal documentation is received within satisfactory timescales.
  • To be responsible for the ordering of parts required in order to support the Mobile Technicians.
  • To ensure that all job card and activity sheets administration is completed by the Mobile Technicians correctly and timely.
  • To ensure that the mobile technician attends the vehicle as planned and in the agreed timescales.
  • To ensure that all scheduled and unscheduled maintenance is managed on a best cost and efficient basis.

Person Specification (Qualifications, knowledge, Skills and Experience)

  • Previous experience within a busy maintenance control room environment dealing with scheduling /maintenance management of vehicles.
  • Previous experience of working with Mobile or Workshop Technicians.
  • Previous Team Leader experience.
  • Knowledge of VOSA requirements.
  • Technical knowledge of light and heavy commercial vehicles and good understanding of vehicle engineering and road transport law.
  • Knowledge of repair times and parts cost.
  • Excellent communication and organisational skills (both verbally and in writing), as well as the ability to work well under pressure.
  • Excellent knowledge of computer systems, database, word processing, spreadsheets & audit process.
  • Ability to deal with people at all levels.
  • Ideally worked with mobile or workshop technicians on a daily basis.
  • To be flexible in attitude and in providing solutions to problems.

Reward Package

  • 22 days annual leave + bank holidays
  • Additional days holiday increasing with service up to 25 days per year
  • Pension Scheme
  • Perkbox (discounts on everyday purchases)
  • Life Assurance
  • Employee Assistance Programme
  • Training & Development Opportunities
  • Free Parking
  • Service Award
  • Employee Referral Scheme
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