- Oversee the repair and maintenance of forklifts
- Work with customers to ensure their needs are met
- Stay up-to-date on the latest forklift technology
- Develop and implement safety procedures
- Manage the forklift service budget
- Technical background from within Materials Handling or similar
- Organised and driven individual with previous management and leadership
- Ability to motivate and organise teams and individuals while promoting communication and performance
- A focus on customer requirements and expectations with the ability to meet or exceed these from an individual and team perspective
- Commercial outlook and mindset which facilitates profitable growth of the service operation and wider depot
- Maintaining high levels of health and safety within the service department environments i.e workshops, office and customer sites.
- Carry out service team 1-2-1 / appraisals to ensure visibility of performance and employee engagement
Service Manager - City of Kingston upon Hull, United Kingdom - Horner Recruitment UK
Description
Job Description
Role: Service Manager
Additional Benefits: Competitive Basic, Bonus, Vehicle, Pension, Health Cash Plan, Benefits
Service Manager - Working for one of the leading providers of material handling equipment in the UK.
Position - Service Manager - Materials Handling
To work within a busy depot environment. You will ideally have experience working with materials handling equipment or similar. You will be responsible for the depots service operation and will report into the depot manager. Your role will be based around the region and you will manage a team of predominantly field based engineers as well as a small office-based team. You will be responsible for engineer productivity, asset upkeep, customer satisfaction, fleet spend/parts authorisations and PM schedules. You will also ensure staff training is carried out inline with company guidelines as well as employee requirements.
Duties
Skills and Experience - Service Manager - Materials Handling