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First Line Support
3 weeks ago
Recardo Group Rugeley, United Kingdom**Job Title**: Support Analyst · **Location**: Rugeley · **Salary**: £25,000 per annum · Recardo Group are exclusively representing an established business in Rugeley who have recently created a brand-new role. · As Support Analyst you will provide first line support including tr ...
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2nd Line Support Engineer
3 weeks ago
Clearwater People Solutions Ltd Tamworth, United KingdomAn exciting opportunity has opened up to join an incredible MSP provider as a 2nd Line Support Engineer. The 2nd Line Support Engineer will be part of the helpdesk support team and will be responsible for providing a range of 2nd line support to differentpublic sector, Limited an ...
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1st Line Support Engineer
2 weeks ago
Recruitment Genius Tamworth, United KingdomThe number one goal of everyone in our team is to make our Clients exceptionally happy. The 1st Line Support Engineer plays an important role in making sure that happens. The 1st Line Support Engineer handles the first level support requests that come infrom our Clients. They are ...
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1st Line IT Support Assistant
2 weeks ago
Bri-Stor Systems Limited Stafford, United Kingdom**1st Line Support Assistant** · **The Company** · The HEX Group consists of Bri-Stor Systems Ltd, Alpha Manufacturing Ltd & Atlas Coatings Ltd and we are based in Hixon, Staffordshire. We are a privately owned business employing approx. 500 people across the group, making us one ...
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1st Line Support
3 weeks ago
Matt Burton Associates Birmingham, United KingdomOur client is the · **UK's biggest end-to-end commercial vehicle fleet management business** managing and maintaining a fleet of over · **90,000 vehicles across 81 locations**. · They have an exciting opportunity for a 1st Line Support to join the team based in Solihull. · As a · ...
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2nd Line Support
1 week ago
SF Group Birmingham, United KingdomLeading organisation in Birmingham needing a 2nd line support engineer to join them on a permanent basis. £30-£35,000 base + benefits and hybrid working. · Part of a dynamic team working for a vibrant security solutions company, Tier 2 Engineer to work in the Operations Centre su ...
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2nd Line Support Analyst
1 week ago
Veolia UK Cannock, United KingdomReady to find the right role for you? · **Job Title - **2nd Line Support Analyst · **Salary - **Up to £26,500 with a total package up to £30,500 (bonus) · **Location - **Cannock, Staffordshire with hybrid and flexible working · **Hours - **Full time, 40 hours per week, Monday to ...
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1st Line Support
3 weeks ago
SF Group Birmingham, United KingdomApplication Support Analyst / 1st line support is sought by a leading innovation company based Solihull (remote working available). £30,000 starting salary (shift work - 4 days on and 4 days off) · Utilising the latest in big data and AI technology this company are using pioneeri ...
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1st Line Support
3 weeks ago
Matt Burton Associates Birmingham, United KingdomOur client is the **UK's biggest end-to-end commercial vehicle fleet management business** managing and maintaining a fleet of over **90,000 vehicles across 81 locations**. · They have an exciting opportunity for a 1st Line Support to join the team based in Solihull. · As a **1st ...
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First Line Support
3 weeks ago
Adecco UK Wolverhampton, United Kingdom**Excellent NEW Role Available** · **First Line Customer Support** · **Full Time - Based in Wolverhampton** · **£9.90 per hour** · **Rota Basis - Working hours between 5:00am - 11:00pm** · **Temporary to permanent** · Our client is currently recruiting for a Customer Service Advi ...
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First Line Support
2 weeks ago
Adecco UK Wolverhampton, United Kingdom**Excellent NEW Role Available** · **First Line Customer Support** · **Full Time - Based in Wolverhampton** · **£10.90 per hour** · **Rota Basis - Working hours between 6:00am - 11:00pm** · **Temporary to permanent · **HYBRID WORKING*** · Our client is currently recruiting for a ...
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1st Line Support
1 week ago
BCT Resourcing Wolverhampton, United KingdomPosition: 1st Line IT Support · Location: West Midlands · **Salary**: £ £32000 per annum · Our client is looking to recruit a 1st Line Support to be based in West Midlands. · The Role & Responsibilities: · Assessing the complexity of an issue and dealing with it yourself, or esca ...
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1st Line Support
2 weeks ago
SF Group Birmingham, United KingdomApplication Support Analyst / 1st line support is sought by a leading innovation company based Solihull (remote working available). £30,000 starting salary (shift work) · Utilising the latest in big data and AI technology this company are using pioneering research to position the ...
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3rd Line Support
3 weeks ago
Modis UK Stourbridge, United Kingdom3rd Line IT support technician required to join a growing MSP located in the West Midlands. The company has been established for over 15 years and has a large set of clients whom they service. With hybrid working on offer along with a slew of other benefits, read below to see if ...
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2nd Line Support
2 weeks ago
Matched Group Dudley, United Kingdom**2nd Line Support** · **Salary**: Basic £28,000 - £35,000 + annual bonus + benefits · **Location**: Hybrid (Dudley office) · **Role**: Analyse and maintain IT systems and support company Infrastructure · - Do you have 2+ years' experience supporting IT and Infrastructure as a 2n ...
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First Line Support
1 week ago
Optima UK Leicester, United Kingdom**Job Title: First Line Support** · **Location: Leicester** · **Salary: £25k** · **Monday to Friday - 8am to 4pm (Office based Role) Permanent** · **The Role**: · One of our clients are looking to hire an IT First Line Support reporting into the Head of IT. · **Main Responsibilit ...
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1st Line Support
3 weeks ago
Talent International Stoke-on-Trent, United Kingdom**Job Search** / **IT & Support****: · **1st Line Support**: · - Location- Stoke-on-Trent, Staffordshire- Salary- £ £ per annum- Job Type- Permanent- Ref- BBBH32570_ Contact- Lois MayI am working with a leading organisation that provide technology solutions within insurance, they ...
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2nd Line Support
2 weeks ago
Senitor Recruitment Cheadle, United Kingdom2nd line support - Office 365, Active Directory, Troubleshooting - Cheadle Hulme · **Key skills (not all essential)**: · Office 365 · Windows · Active Directory · Troubleshooting · Deployment · Customer Service/Communication ...
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1st Line Support
1 week ago
Kirkland Associates Ltd Castle Donington, United Kingdom1st Line Support**Castle Donington** with good access from · - **NOTTINGHAM** and · - **DERBY** · **25-32k** · An exciting opportunity has arisen as our well regarded client are seeking a 1st and 2nd Line Support to join there well established team. This is a new position created ...
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1st Line Support
3 weeks ago
MB Group Solihull, United KingdomOur client is the **UK's biggest end-to-end commercial vehicle fleet management business** managing and maintaining a fleet of over **90,000 vehicles across 81 locations**. · They have an exciting opportunity for a 1st Line Support to join the team based in Solihull. · As a **1st ...
First Line Support - Lichfield, Staffordshire, United Kingdom - Clarendon Fine Art
Description
Clarendon Fine Art is art of the world's largest and fastest growing network of contemporary art galleries. Our mission is to make beautiful artwork accessible to an ever-increasing audience of customers.As we approach the opening of our 100th Gallery, we continue to pride ourselves in delivering an exceptional customer experience.
Our business embraces those who have a wealth of personality and motivation, and in return offer exciting career opportunities in an inspirational and expanding environment.
As a First Line IT Support Technician, you will play a vital role in providing technical assistance and support to staff across various business departments.
Your primary responsibility will be to troubleshoot and resolve technical issues promptly to ensure seamless operations across the service desk.
The ideal candidate will possess excellent communication skills and strong problem-solving abilities.You will also be supporting, maintaining, testing, and improving a range of technical solutions and services across our organisation, working with various teams within the business and externally, whilst taking opportunities to contribute to continual service improvement.
Working Hours:
Monday to Friday: 9am - 5:30pm (37.5 hours per week) at our HQ.You will be required to work the occasional day on the weekend on a rota basis and will get the day back to use in lieu during the week.
Key Responsibilities:
Provide first-line technical support to end-users, including troubleshooting Microsoft related technology including Windows 11 & Office 365, Intune, and Dynamics BC.Respond to support requests via phone or email and escalate complex issues to the appropriate team members when necessary.
Assist in user account management, including password resets and access permissions.
Document technical procedures and create knowledge base articles for end-user self-help.
Collaborate with IT team members to implement and support IT projects and initiatives.
Occasional travel to our Galleries across the UK to help support with IT requests.
Key Skills Required:
Experience in a similar role.
Strong knowledge of Windows operating systems (Windows 10, Windows Server), Microsoft Office 365, Intune, and Dynamics BC.Familiarity with Active Directory, and basic networking concepts.
Experience of providing support on a document management systemExcellent working knowledge of Apple iPhone & Samsung devices.Understanding and experience of mobile working technologies.
Personal Qualities:
Willingness to commit to and learn new technologies and go the extra mile.
Excellent face to face and telephone communication skills.
Excellent troubleshooting and problem-solving skills with a methodical approach.
Exceptional interpersonal and communication skills, with the ability to interact professionally with users at all levels.
Ability to work independently and prioritize tasks in a fast-paced environment.
Our Benefits:
33 days annual leave (including Bank Holidays).Contributory employee pension scheme.
Develop and advance your career with promotion and progression opportunities.
We offer a 24/7 helpline for you and your relatives, somebody to talk to, mental health assessments and action plans for short term counselling.
We offer you benefits and discounts including food, drink, retailers and fun days outSeasonal 'Thank you' gifts from the company throughout the year.1st Line, 2nd Line, First Line, Second Line, IT Technician, IT Support,.
Technical Support, IT Engineer, IT Support Engineer, First Line Support Engineer, Service Desk,