Assistant Hotel Manager - Cheltenham, Gloucestershire, United Kingdom - Cowley Manor

Description

Job:
Assistant Hotel Manager at Cowley Manor

We are looking for an Assistant Hotel Manager to join and challenge our dynamic team You will be responsible for various operational matters and support the General Manager in their daily tasks.

Together, you will lead and coordinate the hotel's activities with a special focus on guest and team satisfaction.

In the absence of the General Manager, you will be responsible for the smooth running of the hotel, decision making and the application of group standards.

Ensure the adherence to group policies and established operating procedures.

Participate in weekly meetings with the Front Office Manager, Reservation Manager, and the Housekeeping Manager to review team and operational matters.

Management of mini bar standards+ inventories.
Ensure good functioning of the hotel, being proactive on maintenance, and main contact for maintenance manager

Assists teams of each dept as needed such as covering reception as needed and being in charge of Housekeeping when the Housekeeping Manager is off.

Support GM by reviewing rotas, supporting Hotel HODs, weekly orders, issues, monitor weekly/monthly tasks, SOPs, meetings, ensuring good customer service, and team training etc as needed
Participate in all partner or supplier meetings and weekly meetings with Hotel HODs.
Assist GM in overall financial budgets and targets including cost control and optimisation measures, P&L and revenue meetings
Ensure the services delivered are always in line with the Experimentals standards.
In cooperation with the General Manager, handle and provide adequate solutions complaints, team issues, and general hotel issues
Helping support FOM with any guest issues
Support in the recruitment of hotel staff, review JDs, conduct regular trainings, and review staff hours as needed.
Support and coordinate the on-site inductions.
Work to resolve staff complaints, support the team in resolving disputes.
Support the General Manager with admin tasks, and Health & Safety compliance.
Participate in the admin tasks such as regular reporting, management of inventory, orders, and purchases.
Knowledge as well as abilities in other languages would be beneficial.
Xavier Padovani later joined them and shared their vision: to offer the ultimate hospitality experience to an ever-demanding clientele.

Celebrated for bringing the cocktail bar culture to Paris, the Experimental Group operates Experimental Cocktail Club bars in Paris, London, Venice and Verbier; wine bars, Compagnie des Vins Surnaturels, in Paris, London and New York City; restaurants and beach clubs in Menorca, Verbier, Paris, Venice, Ibiza and London; and hotels in London, the Cotswolds, Paris, Ibiza, Verbier, Menorca, Venice and Biarritz.

Theproperty is home to 36 bedrooms complemented by a spa, restaurant,cocktail lounge, library, mudroom and plentiful living rooms.

The property features a postcard landscape of rolling hills and sheep dotted in the distancespread across 55 acres of idyllic countryside.

The new restaurant and cocktail bar at Cowley Manor is a place to celebrate a milestone, or simply enjoy a wonderful meal.

Local produce will be at the forefront, highlighting some of Gloucestershires finest offerings. Thespa features treatments such as relaxing massages, facials and , indoor or outdoor pool.

Whether youre looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills.

On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path:
weekly masterclass, internal training and training with brands, incentive, etc.
Staff discounts and benefits.
Pension scheme.