Customer Service Representative - Alfreton, United Kingdom - RH COMMERCIAL VEHICLES

RH COMMERCIAL VEHICLES

Verified Company

Alfreton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Representative - Alfreton - £25,000 a year, depending on experience

Want to be part of an award-winning team that offers great hours, development opportunities, bonus and wellness schemes, and fantastic company events?
Why not become a Customer Service Representative at RH Commercial Vehicles?

What's in it for you?...
- £25,000 a year depending on experience.

Fantastic company events
Company pension
Sick Pay
Wellness programme
Onsite parking.
Opportunities for development

The Challenge

Be the main point of contact for customers of the service department
Be responsible for the planning, scheduling and maintenance of customer service schedules and the workshop planner
Confirming and booking MOTs, planned, and unplanned work with customers in line with
DVSA requirements
Greet customers in a courteous manner, understand their requirements and follow the necessary processes to enable work to be undertaken
Liaise with the Workshop Controller to maximise workshop loading to ensure efficiency
Be responsible for the preparation of quotes, ensuring customer authorisation is received prior to work being undertaken
Proactively upsell products and services to the customers by selling the benefits in a professional manner
Ensure the work instructions created on job cards for the technicians are accurate
To carry out any administration tasks as required within the role
Provide timely, accurate and relevant updates to the customer
Ensure that all service/maintenance work is being captured at the manufacturers recommended intervals

To Succeed, you'll need

Experience in working in a vehicle dealership (essesntial)

Be able to work in an organised & methodical manner in a fast-moving environment

Have a friendly and helpful nature with the desire to deliver excellent customer service
To be able to effectively communicate with customers and colleagues
To be able to identify customers' needs & propose appropriate solutions
Attention to detail
Negotiation skills
To always conduct yourself in a professional manner
To be able to remain calm and patient in a dynamic business environment
A proactive approach which ensures that customers' expectations are met and exceeded.
Flexible and positive approach to changing circumstances and changing priorities
Team Oriented
An understanding of Operators licence laws and regulations would be of benefit but not essential as training will be provided

Who are RH Commercial Vehicles ?

With over 40 years of experience in the commercial vehicle market, we are the people with all the trucks and vans people need. We're an official Renault Trucks and Isuzu Trucks dealer operating from six sites across the East Midlands.
We are a large and lively team of proud professionals, and our workshop team is the beating heart of our business. Within that team, you will be based at our Alfreton site.
As a Customer Service Representative, you will be the interface between the customer and the Dealership. You will ensure consistently high levels of customer service are provided and will contribute to increased customer satisfaction and ultimately the overall success of the Dealership

Job Types:
Full-time, Permanent

Salary:
£25,000.00 per year

Benefits: