Customer Service Representative - Southampton, United Kingdom - Connected Abodes Ltd

Connected Abodes Ltd
Connected Abodes Ltd
Verified Company
Southampton, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or concerns.


Responsibilities:


  • Handle customer complaints or issues with professionalism and empathy
  • Analyze customer needs and recommend appropriate products or services
  • Assist customers with order placement, tracking, and returns
  • Collaborate with other departments to ensure timely resolution of customer concerns
  • Follow up with customers to ensure their satisfaction and address any additional needs

Skills:


  • Excellent communication and interpersonal skills
  • Ability to analyze customer needs and provide appropriate solutions
  • Strong phone etiquette and active listening skills
  • Ability to effectively handle difficult or irate customers with patience and professionalism


Join our team as a Customer Service Representative and enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth.


Salary:
From £24,974.85 per year


Benefits:


  • Company events
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Southampton: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 25/04/2024
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