Technical Trainer - London, United Kingdom - Amplitude

Amplitude
Amplitude
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Amplitude is a leading digital analytics platform that helps companies unlock the power of their products.

Almost 2,000 customers, including Atlassian, Jersey Mike's, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey.

Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action.

When teams understand how people are using their products, they can deliver better product experiences that drive growth.

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.


Amplitude's Commitment to Diversity Equity & Inclusion (DEI):Amplitude also believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion-one focused on psychological safety, empathy, and human connection,-that will allow employees of all backgrounds to thrive.

Amplitude's mission is to be the operating system for digital business.

At its core, Amplitude provides a new window into digital customer behavior that helps businesses answer the question:
"Where do we place our digital bets to maximize growth?" We approach challenges with humility, we take ownership of our contributions, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.


Do you want to join a dynamic and creative team? Do you love to help people to learn new tools and systems? Amplitude's Customer Education team is looking for a Trainer who can instruct our customers on the critical stuff and enable them to get the most out of Amplitude.

You'll be part of and can help shape a small yet energetic team that will play a key role in Amplitude's growth and our customers' long-term success.

Learn more below


As a Technical Trainer on our team, you will:

  • Deliver high-quality and engaging live and recorded training sessions to new and existing customers, partners and internal teams.
  • Deliver regularly scheduled 1:many training sessions, both remotely and inperson.
  • Partner with Amplitude's local team to deliver internal product enablement, when needed
  • Gain a proven understanding of all Amplitude products so that you can answer a range questions from customers during their training
  • Work closely with customers to understand and tailor training content to meet their needs during live engagements
  • Delve into customers' data sets so that you have a firm understanding of their use cases and data
  • Teach to a variety of levels (some customers will be new to analytics, some will be well versed)
  • Collaborate closely with the rest of the global Education team to shape content for live training and share takeaways from live customer events
  • Partner closely with internal, customerfacing stakeholders and account teams who support your customers

You'll be a great addition to the team if you have:

  • The ability to communicate sophisticated business software processes effectively
  • Ability to teach yourself new products.
  • Familiarity with product analytics required
  • 23 years experience delivering training
  • Experience working in a SaaS environment is a plus
  • Ability to travel 1520%
  • Fluent French language skills as well as English is a must

Who We Are

The Company:
Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed.

Our values of growth mindset, ownership, and humility are core to the way we work:

we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.


The Product:

Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action.

This empowers teams to build better product experiences that drive business growth.

We're super proud of what we've built and continue to expand:
a platform that empowers companies to thrive in the digital era.

Some of our benefit programs include:

  • Flexible time off, paid holidays, and more
  • Generous stipends to spend on what matters most to you, whether that's wellness (monthly), learning and development (annual), commuter transit/parking (monthly), home office equipment, and much more
  • Excellent Parental benefits including: 1220 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Backup Child Care support
  • Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician o
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