Relocation Coordinator - Basingstoke, United Kingdom - Mears Group

Mears Group
Mears Group
Verified Company
Basingstoke, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Annual salary:
up to £23,000.00

Relocation Co-ordinator

  • Permanent, Full-Time position, Basingstoke
  • Up to £23,000 depending on experience, + great benefits_
Would you like the opportunity to work for an Award winning business, whilst earning a competitive Salary plus great benefits?


Mears Housing Management in Basingstoke are currently looking to recruit a Relocation Co-ordinator, this exciting Contract is to support managers and teams helping to deliver their Key Worker Accommodation service by providing some office management services.

You will support managers and deliver specified functions at various stages of the process.

You will work across these various stages of occupancy and will be trained to work on any part of the process from beginning to end.


The Role:


Reporting to the Team Leader this position is responsible for providing a seamless, high quality and well-coordinated relocation service to give the best possible first impression to our users and the client, including negotiating preferred tenancy terms and ensuring conditions of offer are met, managing demanding customers and competing priorities and demonstrating professionalism and diplomacy at all times.

Key Responsibilities

  • Deliver an exceptional service to our customers and clients including managing and meeting expectations. This will require effective objection handling skills and the ability to build professional relationships over the phone that demonstrate efficiency and empathy, while working to strict protocols.
  • Deliver the service to meet all contractual and performance targets including working to tight time frames and ensuring properties meet quality standards.
  • Ensure effective service delivery from partners and contractors through a collaborative approach, conducting followups to ensure properties meet scheme standards before move in and providing office support for field staff.
  • Ensure all data and records are accurately recorded and kept updated to a professional standard through case updates.
  • Finalise commercially astute terms of tenancy and ensure that Landlords and agents meet their pretenancy obligations, delivering updates and escalating cases as required to ensure full resolution.
  • Contribute to team meetings with ideas, suggestions or recommendations which assist in reviewing working practices and service standards, leading to continuing improvement in team performance. To take personal responsibility for developing own skills, knowledge and understanding of services, processes, technology and issues.
  • Undertake ad hoc projects and provide support and cover for colleagues and teams within Mears Housing Management
  • Ensure full compliance with Mears code of conduct, contractual terms and group policies & procedures
What are we looking for?

Interested?


Mears Group recognise our people as our greatest asset, we Hire Individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

TJ
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