- Partner with key stakeholders, including business leaders, employees, and clients, to understand their facility needs, define key performance indicators (KPIs) and establish benchmarks to measure and improve the effectiveness of FM operations.
- Deliver an exceptional quality of service to the client, as reflected by client feedback.
- Advocate diversity and inclusion in the workplace.
- Manage and oversee all facility management operations worldwide, including maintenance, repairs, renovations, vendor management, and service delivery.
- Manage and maintain effective relationships with vendors, suppliers, contractors, and service providers globally.
- Engaging with JLL SME's, review and negotiate contracts, set performance expectations, and conduct regular performance reviews to ensure compliance with service level agreements.
- Ensure FM compliance with local regulations and global standards for health, safety, and environmental sustainability.
- Monitor and analyse facility-related data to identify trends, risks, and opportunities for operational improvement.
- Manage the FM budget for all locations, ensuring cost-effective solutions without compromising service quality.
- Conduct regular financial analysis, track expenses, and identify areas for cost optimization.
- Lead and manage a global team of facility management professionals, providing guidance, support, and training as needed.
- Actively support an environment of teamwork, co-operation, performance excellence and personal success.
- Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics and Excellence.
- Proven experience in a senior facility management role, preferably in a global or multi-site organization.
- Strong knowledge of industry best practices, regulations, and emerging trends in facility management.
- Demonstrated experience in budgeting, financial analysis, and cost control.
- Excellent leadership, communication, and interpersonal skills.
- Ability to collaborate and build relationships with diverse stakeholders.
- Strong analytical and problem-solving abilities.
- Certified Facility Manager (CFM) or equivalent certification is a plus.
Global FM Operations Lead - London, United Kingdom - JLL
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About JLL
We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Role Purpose
Global FM Operations Lead, will play a critical role in overseeing and managing all aspects of facility management operations across multiple locations globally (AMER, APAC and EMEA). Global FM Operations Lead will be responsible for ensuring the smooth and efficient operation of facilities and delivering high-quality services to meet the needs of the client organization and will collaborate with internal stakeholders and external service providers to implement best practices and drive continuous improvement in facility management processes and procedures, leveraging JLL's policies, processes, and procedures.
What This Job Involves
Service Delivery:
Budgeting and Cost Control:
Team Leadership and Development:
Qualifications:
What You Can Expect From Us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
Location:
On-site –London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.