- System administration - Create accurate order information in sales system (NetSuite).
- Haulage administration - Track shipments, coordinate with haulage sub-contractors, check, and improve accuracy of delivery paperwork.
- Customer service - Work with haulage coordinators to ensure unfulfilled deliveries are re-booked, or cancelled loads are processed appropriately.
- Credit Control - Resolve basic queries in a timely manner and flag more complex issues appropriately.
- Environmental administration - Ensure relevant waste tip paperwork and proformas are in place.
- Sales administration - Assist in collection of payments from customers and send out receipts with copies of invoices.
- Weighbridge reporting - Oversee weighbridge records to ensure accuracy and timely resolution of basic queries.
- Bulk haulage administration - Support Transport Director and Transport Coordinator as required.
- System administration - Support maintenance of accuracy of system cost and price data
- Phone support - Take messages as/when busy or as required.
- System Administration: Experience in maintaining accurate order information and managing system data. Knowledge of NetSuite or similar sales systems not essential but would be an advantage.
- Haulage Administration: Previous experience in logistics or haulage coordination not essential but would be an advantage. Ability to track shipments, coordinate with subcontractors, and ensure accuracy in delivery paperwork.
- Customer Service: Strong communication skills for liaising with haulage coordinators and customers. Experience in handling unfulfilled deliveries, re-bookings, and cancellations not essential but would be an advantage.
- Credit Control: Previous experience in credit control or accounts receivable not essential but would be an advantage. Ability to resolve basic queries and flag complex issues appropriately.
- Phone Support Skills: Ability to handle phone calls and take messages efficiently. Capacity to provide support during busy periods or as required.
- Qualifications: A qualification or relevant experience in system administration, logistics, or a related field would be beneficial. Strong IT skills, particularly with systems like NetSuite or similar ERP systems.
- Additional Skills: Problem-solving abilities. Ability to work under pressure and prioritize tasks effectively. Teamwork and collaboration skills. Adaptability and flexibility in a fast-paced environment. Excellent organizational skills and attention to detail.
- 20 days paid Holiday + Bank Holidays
- Overtime when & where available
- Enhanced Company Pension scheme
- Full training given on all equipment.
- Uniform provided.
- Part of a close team
- Opportunities to develop.
Process and Administration Support Assistant - Newquay, United Kingdom - GRS Group
Description
We are looking for a self-motivated, driven and adaptable individual who enjoys a challenge to work alongside our energetic team in Melbur. The role requires a CAN-DO attitude, an ability to learn from any losses and celebrate every win. We are a fast-paced business with plenty of opportunities for growth so if this sounds like you, we'd love to hear from you
JOB PURPOSE
We are looking for a Tech-savvy, curious and self-motivated individual required to support haulage and sales teams to ensure accurate and effective administration processes. The main duties will include managing accurate system records for haulage work and basic troubleshooting of delivery records, system data and reporting.
MAIN DUTIES AND RESPONSIBILITIES
This is an important role within Maen Karne, with primary responsibility to:
KNOWLEDGE, TRAINING, QUALIFICATIONS AND EXPERIENCE REQUIRED TO DO THE JOB
BENEFITS