Customer Services Officer - Brixton, United Kingdom - Housing for Women

Housing for Women

Verified Company

Brixton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Services Officer

Salary:
£30,000

Location:
Brixton

Level:
Entry Level

Deadline: 02/01/2023 23:59

Hours:35.00

Benefits: 27 days' holiday; buy and sell annual leave programme; PerkBox; Health Cash Plan and more

Job Type:
Permanent

At Housing for Women we have a fantastic opportunity for a Customer Service Officer to join our great Customer Service Team.

We are looking for individuals who really want to support our customer service journey to improve what we do and how we do it usingthe feedback and comments from our residents.

This is right time to join us if your passion is:

To improve the customer experience at every touch point
Be the advocate for the customer to access services and resolve issues
To be exemplary in how we respond in all forms of communications for our customers
To ensure we deliver on our promises and learn from our mistakes

You will be joining a fun committed team who all aspire to listen, learn and act to improve and build our services to support our customers' needs and deliver high performing services.

Key responsibilities include:

Act as the internal advocate for residents, ensuring that their voice is clearly heard and acted on within the operations directorate
Support resident engagement activities
Deliver excellent communications with residents working closely with internal and external stakeholders to implement service delivery and value for money
Ensure the administration of H4W's customer complaint system, ensuring that individual complaints are allocated and responded to in time

To be successful in this job you will require:

Experience of working within social housing or a customer services environment
Evidence of, and commitment to, the delivery of a highquality customer service
Working with new technology/and ICT systems
Experience of managing multichannel services
Experience in developing electronic systems and recording that support Customer Service Department functions and the customer intelligence model

Housing for Women is an independent organisation, and we support women in London to challenge the inequalities they face.

As a charity and a registered housing association, we are proud to have housed London's women for over 85 years; providing secure, affordablehousing and related services to help them make the most of the opportunities they have.