Project Coordinator - Manchester, United Kingdom - Woodgate and Clark

Woodgate and Clark

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Freelance

Description

Who we are
Quadrassist/Woodgate and Clark, has launched its own repair network, Quadrassist, which comprises a national network of circa 80 contractors.

The Contractor Liaison Team's prime function is to appoint Quadrassist contractors and manage the repair process in partnership with one of our loss adjusters and our insurers if required.

The role will report to the Quadrassist General Manager.

Shift patterns for this role are between the hours of 08:00 and 18:00 (08:00 to 16:30, 09:00 to 17:30, or 09:30 to 18:00).

Hybrid working can be considered.

Role Responsibilities

Appoint Quadrassist contractors being conscious of a client's specific requirements
To manage "Cradle to Grave" coordination of repair works
Undertaking initial estimate validation
Manage the contractors to ensure SLA compliance
Proactive liaison with contractors, policyholders. loss adjusters and Insurers throughout the QA process
To carry out daily quality calls to policyholders to ensure that they are satisfied with repair progression.
Provide input in to process improvement and innovation
To provide updates to Management on performance
Undertake other duties over and above those listed in the job description, appropriate to the individual's skills and experience.
Liaise with other Team Leaders to ensure smooth running of the office

Competencies

Customer focused
Quality focused role providing good standard of service to both internal and external customers
Proactive making sure Client service and quality standards are met
Reactive responding to daily workloads as dictated by customer/Loss Adjuster requirements
Achievement of own performance targets
Competent use of technology

Personal Characteristics

Ability to demonstrate attention to detail
Good customer service and communication skills
A positive attitude and a proactive approach to solving problems
Able to coordinate a variety of actions concurrently
Ability to work to given targets
Flexible

Education and Experience

Essential: _
Good organisational and planning skills
Ideally come from a Loss Adjusting or Repair/Contractor Network background
Preferable: _
Experience in adjusting processes
Technical building knowledge and a proven history in a similar role (however, training will be provided)
Experience of validating building schedules and invoices
Cert CII and / or CILA Qualified

In return we offer: