Remote Customer Success Specialist - Leeds, United Kingdom - Dankybit.

Dankybit.

Verified Company

Leeds, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Responsibilities:

Build longlasting relationships with customers and serve as their trusted advisor
Understand customer needs and goals to identify opportunities for growth and success
Provide expert guidance and advice on our products and services, and help customers optimize their use of our solutions
Respond to customer inquiries and issues through various channels with empathy and professionalism
Troubleshoot and resolve customer issues, and proactively identify and address potential challenges
Collaborate with crossfunctional teams to ensure customer satisfaction and retention
Track and analyze customer interactions and feedback to provide insights for product and service improvements

Requirements:

Excellent written and verbal communication skills
Strong problemsolving and analytical skills
Customerfocused mindset and passion for delivering exceptional customer experiences
Ability to build strong relationships with customers and establish trust
Ability to work independently and as part of a team
Proficient in using computer systems and software
Strong attention to detail and ability to manage competing priorities

Responsibilities in Detail:
As a Remote Customer Success Specialist, you will play a critical role in driving customer success and loyalty.

To achieve this, you will need to:

Build Long-Lasting Relationships with Customers:
Your primary responsibility will be to build strong relationships with our customers.

This will involve serving as a trusted advisor to our clients and ensuring that their needs and goals are met.

You will be responsible for delivering an outstanding customer experience throughout the customer journey.

Understand Customer Needs and Goals:

To be effective in this role, you will need to have a deep understanding of our customers' needs and goals.

You will need to be able to analyze customer data and feedback to identify opportunities for growth and success, and develop strategies to help our customers achieve their goals.

Provide Expert Guidance and Advice:
You will be responsible for providing expert guidance and advice on our products and services. This will involve answering customer questions, providing product demos, and helping customers optimize their use of our solutions.

Respond to Customer Inquiries and Issues: You will need to be able to respond to customer inquiries and issues through various channels with empathy and professionalism.

This will involve listening carefully to our customers and providing prompt and accurate solutions to their problems.

Collaborate with Cross-Functional Teams:
You will need to collaborate effectively with cross-functional teams to ensure customer satisfaction and retention.

This will involve working closely with our sales, marketing, and product teams to ensure our customers are getting the support and guidance they need.

Track and Analyze Customer Interactions and Feedback: You will need to track and analyze customer interactions and feedback to provide insights for product and service improvements.

This will involve collecting data and feedback from our customers and working with our product and engineering teams to ensure that our solutions are meeting our customers' needs.