- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in related area
- Thorough knowledge of administrative procedures, including specialist software packages acquired through experience or formal training to degree level.
- Experience of working in a complex, multidisciplinary environment
- Experience of working to tight deadlines and managing own time
- Ability to draft correspondence
- Ability to prioritise tasks, seeking guidance as required
- Excellent organisational skills
- Confident - able to deal with individuals at all levels and in challenging situations
- Tactful, discreet and diplomatic
- A flexible can-do approach
- Team player
HR & OD Project Support Officer - London, United Kingdom - NHS South East London Integrated Care Board
Description
Job summary
The ICB's HR and OD teams work closely together in support of the organisation's workforce, ensuring a high quality, responsive service is provided at all times in all areas of people policy and procedure. Due to a restructure, an exciting new role of HR & OD Project Support has been created.
The post holder will support policy implementation by providing first point of contact People and OD advice and support across a range of issues to include employee relations (attendance management, discipline, grievance, capability, dignity at work), employment legislation, and terms and conditions of service to managers and staff across the ICB.
Where the requirements of a case require the attendance of a representative from the HR function at meetings or hearings, the post holder will provide this support. They will also support managers to undertake employee relations processes in line with People and OD policies and legislation, attending hearings and meetings as required on a case management basis. The post holder will support local service change processes in conjunction with senior colleagues and will also support specific HR projects and initiatives.
This role requires strong organisational skills and thorough, in-depth knowledge of administrative procedures. The role will be busy, and strong time management skills are also essential.
Main duties of the job
The People and OD Project Support role will provide a responsive, professional and high quality, customer-focussed people service to managers and staff across the ICB.
The post holder will support policy implementation by providing first point of contact People and OD advice, and support across a range of issues to include employee relations (attendance management, discipline, grievance, capability, dignity at work), employment legislation, and terms and conditions of service to managers and staff across the ICB.
The post holder will assess the requirements of People and OD telephone and email enquiries and will provide advice or undertake the necessary action required to satisfactorily conclude the enquiry within a reasonable timeframe. In doing so the post holder will respond promptly and courteously to all calls and email enquiries and operate to a high standard of customer service at all times.
Where the requirements of a case require the attendance of a representative from the HR function at meetings or hearings, the post holder will provide this support. They will also support managers to undertake employee relations processes in line with People and OD policies and legislation, attending hearings and meetings as required on a case management basis. The post holder will support local service change processes in conjunction with senior colleagues and will also support specific HR projects and initiatives.
About us
The South East London Integrated Care System (ICS) brings together the health and care partners that serve our vibrant and highly diverse populations resident in the London boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Greenwich - our Places.
Our partnership brings together six local authorities, over 200 general practices (operating within 35 Primary Care Networks), Guy's and St Thomas' Hospital NHS FT, King's College Hospital NHS FT, Lewisham and Greenwich NHS Trust, South London and the Maudsley Mental Health FT and Oxleas FT. Importantly, the ICS seeks to be connected to the communities we serve (circa residents) and work with the widest possible range of community, voluntary and third sector groups and organisations in each borough. The reach of our NHS provider portfolios extends beyond the borders of the ICS, across London, the south of England and nationally for some services.
Our vision for the ICS is a highly performing, sustainable system that looks after its staff, responds to its communities and takes action to reduce the inequalities they experience.
Job descriptionJob responsibilities
Please see the attached job description and person specification for full details of the duties and responsibilities of the role.
Person SpecificationEducation / Qualifications
Essential
Experience
Essential
Skills and Abilities
Essential
Other
Essential