Parts Advisor - Feltham, United Kingdom - Riverside Consultancy

Riverside Consultancy

Verified Company

Feltham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Advert

Parts Advisor
Heathrow Van Site, Feltham

£29-£31k basic, OTE £36k upwards.

Mon
Fri. 45 hours per week on rota.

8:00 to 17:00 or 9:00 to 18:00. Every other Saturday 8:00 to 13:00 on rota.

Our Values & Behaviours
We're looking for incredible team members who share our values and can add to our culture.

Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Rewarding
I am grateful. I am courageous. I am curious.

We love to say "thank you" to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple "thanks" to your colleagues.

Reliable
I am honest. I am attentive. I am trustworthy.

Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker.

Respectful
I am inclusive. I am resilient. I am kind.

We are considerate and kind to our team, the definition of being a true teamplayer. We promote the importance of equality and diversity, the wellbeing of our team members, and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organisational skills.

This role will be a great fit for you if:

You have previous working experience as a Parts Advisor or Parts Person within the automotive industry.
Some retail counter and phone experience advantageous
You are computer literate and confident using technology
Ability to use all appropriate modules of Keyloop/Kerridge

Diversity, Equity, Inclusion and Belonging (DEIB)
At Rygor, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging.

We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated.

It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

Benefits for you

Working for an official Great Place to Work and UK Best Workplace.
Working for a Best UK Workplace for Wellbeing.
Working with our awardwinning team we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards.
Access to 100s of employee perks on Perkbox.
Autoenrolment pension.
A day off for your Birthday.
Enhanced Maternity and Paternity policies.
Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP with 24HR Online GP access and second Medical Opinion).
Mental Health First Aiders.
Reward and recognition programmes, including our annual setting standards awards.
Annual appraisals programme and progression opportunities.
Manufacturer training and access to our inhouse training hub.
Long service recognition.
Branded uniform (front of house staff).
Death in service benefit.
Ongoing investment in company facilities and working environments.

Your Role

At Rygor, we are looking for an experienced and dedicated Parts Advisor, who has a passion for Setting the Standard for our customers.

We are looking for an individual who is passionate about delivering exceptional customer service, who will be able to control and maximise parts stock and sales and who is able to approach the role with a commercial mindset.

Day to day, you will be:

Assisting technicians by looking up parts needed for vehicle repair
Answering phone calls and assisting walkups and wholesale customers with their part needs
Tracking all incoming or outgoing parts for a dealership
Locating available parts when the dealership is out of stock
Handling part payment collection and making sure all parts are billed appropriately
Packaging and shipping parts back to the manufacturer
Refer to parts manual to identify the right part for the make and model and year of vehicles being serviced

About Rygor

We are an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.

Our business has developed and gone from strength to strength in recent years. We have invested in extensive renovations of our sites across the country and continue to open new