Customer Enablement Manager - Greater London, United Kingdom - Sea

    Sea
    Sea Greater London, United Kingdom

    2 weeks ago

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    Description

    Job Description

    Who We Are

    We are remote first software as a service (SaaS) company, bringing true digital transformation to the global shipping industry. We enhance the way shipping professionals work by creating technology for the maritime industry and bringing it to market.

    With over 85% of the world's trade transported by sea, we have a huge opportunity to transform existing manual, offline and disparate processes into a tech-enabled and data-rich experience enabling better decision-making and fewer costly and time-consuming mistakes. Our premier platform, Sea, is the world's first digital shipping platform that provides cloud-based applications focused on the pre-fixture and at-fixture space. These connect to create efficiencies and digitise workflows.

    To understand more about us, please visit

    The Role

    As Customer Enablement Manager, you will be responsible for guiding new clients through the process of implementing our software into their maritime operations. This role is crucial in ensuring a smooth transition and successful integration of our software solutions, fostering strong client relationships, and promoting long-term client satisfaction.

    Key Responsibilities

    Client Onboarding and Implementation:


    • Conduct initial meetings with new clients to understand their specific needs and tailor

    the onboarding process accordingly.


    • Guide clients through the software implementation process, including system setup,

    customisation, and user training.


    • Coordinate with the technical team to ensure seamless integration of the software with

    clients' existing systems.

    Project Management:


    • Develop and maintain detailed project plans, including timelines, milestones, and

    resource allocation.


    • Monitor project progress and make adjustments as necessary to ensure timely and

    successful implementation.

    Training and Support:


    • Develop and deliver training materials and sessions to clients, ensuring they are

    proficient in using our products.


    • Provide ongoing support to clients post-implementation, addressing any issues or

    concerns promptly until properly handed over.

    Feedback and Improvement:


    • Gather client feedback throughout the onboarding process to continuously improve the

    implementation strategy.


    • Collaborate with the product development team to suggest software enhancements

    based on client feedback.

    Reporting and Documentation:


    • Prepare regular reports on project status and client feedback for senior management.


    • Maintain comprehensive documentation of the onboarding process for each client.

    Skills Requirements:


    • Excellent communication and interpersonal skills.


    • Strong organisational and project management skills.


    • Ability to work independently and manage multiple projects simultaneously.


    • Proficiency in maritime operations and software applications.


    • Client-focused approach with a commitment to delivering high-quality service.