GIP Claims Case Manager - Swindon, United Kingdom - Zurich Insurance

Description

Location:
Flexible


Salary:
£26,000 - £33,000 per annum, depending on experience

Closing Date: 28th April 2024


The opportunity:

As a result of the exciting growth within Zurich Corporate Risk, we are looking for an experienced Income Protection Claims Case Manager to join us on a permanent basis.

Customer service is so important to us so if you share our passion for putting customers first, we would love to hear from you

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours.

This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time.

Please talk to us at interview about the flexibility you may need.

What will you be doing?

As the Claims Case Manager, you will provide expert claims assessment and management to our portfolio of Group Income Protection Claims.

You will build trust-based relationships with a portfolio of customers and be required to manage your own caseload of claims.

You will assess new claim notifications and conduct proactive reviews of claims in payment, liaising with our Rehabilitation Team where needed.

You will provide robust and sensitive technical claims management, including information gathering over the telephone with all parties as well as requesting and assessing claims evidence, to ultimately enable decision making and reviews.

Some cases will require you to communicate effectively and sensitively with vulnerable customers, which may also necessitate some difficult conversations.

Who are we looking for?

Claims management experience and preferably CII Claims qualifications (but this isn't essential)

Passionate about customers and driving through Continuous Improvement

Ability to cope with varying workloads, pressures, and priorities

Excellent verbal and written communication skills with the ability to quickly establish professional and effective working relationships with your customers

Able to communicate effectively and sensitively with vulnerable customers, which may also necessitate some difficult conversations

Excellent judgement and decision-making skills

Personal contribution into our positive and supportive team culture

Excellent attention to detail, with strong focus on quality and root cause analysis


Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer.

Together we're creating a brighter future for our customers, our people, and our planet.

With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you.

Be part of something great.


Our Culture:

At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for.

We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture.

We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We've an environment that places a real importance on our people's wellbeing from a physical, mental, social, and financial perspective.

We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support.

We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK.

In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-hybrid #LI-remote