Service Administrator - Banbury, United Kingdom - BRELLIS RECRUITMENT LIMITED

BRELLIS RECRUITMENT LIMITED

Verified Company

Banbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Administrator
24days holiday + BH, Clear career progression, Health plan, Illness cover, Pension, Staff discounts working 0830 to 1700.

We are pleased to be working with a brand who outperform the competition on innovation and quality time after time.

A company that can help you realise your full potential.

Provide administrative support to internal and external customers; including general customer service, invoicing, cost estimations, reporting and processing / managing of service contracts in CRM ensuring the delivery of a world class service experience.

Administrator main task

To be a custodian of the brand at all times and demonstrate company values
Liaising with external and internal customers in relation to service request progress and updating CRM accordingly
Set up new / renewed contracts in CRM and create payment plans to invoice through SAP
Ensure data in work orders is accurate prior to submitting to SAP
Submit all Service related work orders to SAP
Create and manage cost estimations within CRM in line with customer and contract conditions
Process spare parts orders for accepted cost estimations
Follow up on outstanding purchase orders / cash payments and open cost estimations
Check SAP orders held in the system (e.g. open delivery notes / missing pricing etc)
Investigate / resolve Technician Stock Take queries
Investigate and resolve Service invoice queries and raise supporting credit paperwork as required
Generate daily, weekly and monthly customer reports as required
Undertake other activities requested by management to meet department and/or business requirements

Qualifications and experience for the Service Administrator are: