- Provide an exceptional Customer Service experience to site residents and their guests, acting as a point of contact for all enquiries they may have
- To assist with the smooth running of the mail room, and all activities are delivered to agreed service levels.
- To assist with the management of hospitality and catering for customers
- Ensure guests are addressed & served courteously and their needs are anticipated at all times. Exceeding expectations should be a regular daily occurrence
- Provide annual leave cover for mailroom and front of house
- Become fully conversant with mailroom and front of house procedures to be Monitor and order stationery and office supplies, to ensure adequate stocks across all floors inc. accepting deliveries for office supplies
- Provide porterage services, and respond to all other reasonable requests for assistance
- Monitor and check bookings for meeting rooms and support with room setups.
- Assistance with Audio Visual Equipment set up within the meeting rooms if required
- To undertake administration duties for facilities management operation as directed
- To take ownership for the visual standards of the front of house, hospitality and site meeting room areas and all related areas that impact on the customer experience.
- Monitor the shared email boxes, responding to emails in a timely and professional manner
- Replenishment of front of house refreshments and checking of the standards in the area
- Ensure milk and fruits are delivered to kitchens
- Ensure all client desks meet the required standards.
- Assist with controlling post room costs such as franking and couriers
- Assist in the QHSE activities, such as weekly floor walks, observation/hazard reporting championing QHSE culture and providing support when necessary to the wider team
- Be aware of and work to contractual service levels and key performance indicators
- Be innovative and strive for continuous improvement
- Be the ambassador for the account, by taking pride in personal appearance and ensuring that the appropriate corporate uniform is worn at all time.
- To co-ordinate building events and delivery of health & wellbeing initiatives through the relevant teams
- To liaise with key stakeholders to organise and celebrate key seasonal events for building users
- To carry out any reasonable request from management
- Excellent verbal, and good basic standard of written, communication skills
- General Health & Safety awareness.
- Basic knowledge of IT, including Microsoft Office packages
- Self-motivated and systematic
- Results/ task orientated, attention to detail and accuracy
- Excellent time management and organisational skills
- Ability to work as part of a team, as well as independently
- Previous experience of working in post room services
Workplace Experience Assistant - Epsom, United Kingdom - CBRE Global Workplace Solutions (GWS)
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Description
Job Description
Role Purpose
We are looking for a professional and personable workplace experience assistant to join our team. Our client is located in Epsom Surrey and it is a brand new office with beautiful outdoor spaces close to Epsom Downs. You will be joining a small team who is responsible for the Customer/Client Experience throughout the office. Providing a seamless and integrated service for clients, ensuring an efficient, professional, welcoming and exceptional experience for all building users.
Working Hours: 40 hours per week, Mon-Fri. Shifts are 8:00-17:00
Job Description
Person Specification
A highly motivated people person, capable of driving high performance and continuous development towards the delivery of the services. Able to demonstrate a natural passion and understanding of quality customer service.
Essential